How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan Your Own Question

Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 6920
Experience:  USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
42300671
Type Your TV Question Here...
Dan is online now
A new question is answered every 9 seconds

My toshiba 26av502r TV - has horizontal lines top to bottom

Resolved Question:

My toshiba 26av502r TV - has horizontal lines top to bottom about 1/16th inch apart

It is connected to a computer
Submitted: 2 years ago.
Category: TV
Expert:  Dan replied 2 years ago.
Thanks for the question. My name is Dan.

I will need to see a picture of this, so I can see for myself. You can upload the picture by clicking on the paper clip icon, which is on the toolbar (just above the text box where you're typing). The picture has to be less than 5MB. Thanks!

Respectfully,
Dan
Customer: replied 2 years ago.
There is no paper clip
Expert:  Dan replied 2 years ago.
You can also upload the picture to a sharing site, like wikisend.com or filedropper.com just be sure to give me a link to it. Thanks!
Customer: replied 2 years ago.
http://www.filedropper.com/imag0027_1
Expert:  Dan replied 2 years ago.
- Does the same issue occur if you use a different video source like the DVD player, VCR, game console, etc.?
- Press MENU on the TV's own remote (not the cable remote). Does the menu have the same issue, as well?
Customer: replied 2 years ago.
yes it does the left side of the screen is worse.
Expert:  Dan replied 2 years ago.
Yes to both questions?
Customer: replied 2 years ago.
yes
Expert:  Dan replied 2 years ago.
Ok, thanks. Do you want to repair this yourself? Do you have experience? Tools?

Or are you just trying to figure out it's reparable?

Customer: replied 2 years ago.
I do have tools - no exp. would like to know what it will take and cost.
Expert:  Dan replied 2 years ago.

Please read this whole post, and keep replying to me until you're satisfied. Once you're satisfied, you can click "Accept" (that part is important... it's how I get paid). You'll also be afforded the opportunity to leave me positive feedback and a tip. While not required, both would certainly be appreciated!


This is definitely reparable. It will just boil down to cost, so the real question is: Will this be cost effective? The answer is... probably. It's tough to say for sure without getting inside the TV, but the good news is that some hands on diagnostics wouldn't run you more than $50-$75 (in my area) and most of that would be put toward the repair labor should you decide to have it repaired.


Things like this can be caused by a couple different things. Namely... the power supply, the main board, or the LCD panel (the screen). The power supply and the main board would normally be cost effective to repair, and these are the most common issues. The panel would be far too expensive to consider replacing but that would also be much more rare, so the odds are on your side. Again, though, we won't know for sure until the technician gets inside to have a closer look.


If you'd like, feel free to post back here with the technician's findings and the repair estimate. I'd be happy to let you know what I think. You can find a good technician at www.tvrepairpros.com. Just go there and enter your zip code, they have a pretty thorough listing.



Respectfully,
Dan T.







Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 6920
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Dan and 6 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)