How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 16362
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

My Vizio will suddenly not recognize my Xbox 360.

Customer Question

My Vizio will suddenly not recognize my Xbox 360.
Submitted: 5 years ago.
Category: TV
Expert:  Pete replied 5 years ago.

Electronics Pete :

Hello and welcome to JustAnswer! I am Pete, a TV expert, and I'm happy to assist with your question today.

JACUSTOMER-v0lwid92- :

hi, can you help me?

Electronics Pete :

Yes, I will try my best!

Electronics Pete :

This problem can occur if your TV does not support the resolution selected in the Xbox menu.

Electronics Pete :

You will need to use another TV to change the settings again.

JACUSTOMER-v0lwid92- :

ok, so?

Electronics Pete :

Try setting your Xbox resolution to 480/576p.

JACUSTOMER-v0lwid92- :

if i change the resolution on another television will it save for this one?

Electronics Pete :

Yes

Electronics Pete :

The settings are saved inside the Xbox.

JACUSTOMER-v0lwid92- :

But it worked before? Same Xbox, same tv.

Electronics Pete :

Someone may have changed the resolution settings in the Picture Settings menu.

JACUSTOMER-v0lwid92- :

Definitely not, no one is ever near my Xbox

Electronics Pete :

Then it may have been changed by an update or something else.

Electronics Pete :

Either way, you will need to check the resolution setting.

JACUSTOMER-v0lwid92- :

Doing it now, though my tv supports 1080p

Electronics Pete :

While you are checking the resolution, can you also check that the HDMI Color Space is set to RGB.

JACUSTOMER-v0lwid92- :

k

Electronics Pete :

Once you get the Xbox working on your Vizio again, you can go back into the Picture Settings and set the resolution to Optimal. The Xbox will then select the best resolution for use with your Vizio TV.

JACUSTOMER-v0lwid92- :

It is set to RGB, tried 720p and 480p. Nothing.

JACUSTOMER-v0lwid92- :

Just says "Not Support"

Electronics Pete :

You have tried changing the setting on another TV and moved it back to your Vizio?

JACUSTOMER-v0lwid92- :

yes

Electronics Pete :

What is the exact message you are getting?

JACUSTOMER-v0lwid92- :

"Not Support"

JACUSTOMER-v0lwid92- :

I already Googled this issue.

JACUSTOMER-v0lwid92- :

What are you trying to do to solve the issue?

JACUSTOMER-v0lwid92- :

Hello?

JACUSTOMER-v0lwid92- :

AFK much?

JACUSTOMER-v0lwid92- :

I did this because I thought you may know something different than what is suggested on Google, I can do that myself. Thanks though.

Electronics Pete :

If changing the resolution and HDMI Color Space settings does not fix the problem, then the fault lies with either your HDMI cable or the TV itself.