How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 41473
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

my polaroid 32 hd tv stopped working it will turn on, but no

Customer Question

my polaroid 32 hd tv stopped working it will turn on, but no screen then will not tunn off without cutting power. the turn on screen waS BLUE NOW when I HOOK DVd PLAYER EVERYTHING IS ORANGE WITH NO CLEAR PICTURE. the remote is no help menue buttons are not reposive nor are any of the others. I get no response from the remote even after changing batteries. it is hooked to HD interior antenna.
Submitted: 5 years ago.
Category: TV
Expert:  Aric replied 5 years ago.

How long have you had the set for?


Did this problem occur after a storm or power outage in your area?


Are you unable to get the MENU on screen, using the TV remote and pressing MENU?

Customer: replied 5 years ago.
No one morn it just stopped working
Expert:  Aric replied 5 years ago.
If you take the TV remote...and press MENU, does the MENU come up on screen?
Customer: replied 5 years ago.
no noresponse from remote at all
Customer: replied 5 years ago.
no noresponse from remote at all no nstorm no powere loss menue will not come up
Expert:  Aric replied 5 years ago.

Thanks for the reply.

Unfortunately I do not have
good news for you. There is no sequence of buttons you can press the reset the
TV, and it will require circuit testing and component replacement to operate
properly again.

There are basically three
problems that would cause this, the Power Supply, the T-Con boards, or the LCD
panel itself has failed. Voltages need to be measured at the power supply
outputs, using a DMM with nothing connected to it but AC Input. If the readings
are proper, then the other boards need to be connected one at a time, until one
causes the voltage to shut down at the output. If the supply outputs power with
all of the boards connected, then the T-Con needs to be tested. The T-Con will
run you around $300 to have replaced. If the T-Con tests good, then the LCD
Panel has failed and will cost you more than a new TV (around $700) to have
replaced and it is not cost effective to repair this set.

If you do not have
experience testing live voltages on a circuit board level, then I would suggest
using the link below to locate a tech in your area:

If you need further
assistance, let me know.

If this answers your
question, please click "Accept", as it is the only way we Experts get
paid for our knowledge on the site. Tips and Bonuses are welcome and