How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jack Your Own Question

Jack
Jack, Technician
Category: TV
Satisfied Customers: 4057
Experience:  35 years experience as audio,video repair and installation tech
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

how can i repair water damage to my smasung led tv

Resolved Question:

how can i repair water damage to my smasung led tv?
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.

Jack :

Hi and welcome to justanswer.
I`m going to help you with your tv but first i will have a few questions;

Jack :

Do you know if any water went into the back of the tv ?

Jack :

What does it do right now ?

Jack :

Flashing light at the front ?

Jack :

I will be in standby, just send me a reply ,and i will be notified and be with you ASAP.

Customer:

no water in back of tv just the front there is no flashing light in the front. I did plug it back in this morning to see if it would work but all i got was a black screen with sound so I unplugged it again after that and it's been unplugged ever since this morning.

Jack :

O.k then it may not have anything to do with water damage ,which would be a good thing as water can do a real mess in electronic circuits

Jack :

Sounds like your power supply may be at fault

Jack :

Can you give me a few minutes ?

Customer:

sure no problem

Jack :

Thanks ,was just looking to see if your tv had backlight inverters but it is a LCD/LED tv

Jack :

So at this point it would be the power supply circuit that would need to be looked at

Jack :

Do you wish to look into this yourself ?

Customer:

the problem started after i found liquid on the front of the tv on wednesday so i turned the tv off and cleaned it up but when i turned the tv back the screen was white with lines and now the screen is black

Jack :

Do you know for sure that the picture went out when the liquid hit the screen ?

Customer:

no it didn't there was still a picture on the screen when i turned it off

Jack :

Could be just a coincidence but the first thing to do would be to remove the back cover to see if there are signs of water inside.

Customer:

also when i turned it back on there was still a picture but it was faded then the screen went white with blue lines

Customer:

ok the tv is currently sitting on a stand am I able to do that with out taking it down off the stand?

Jack :

O.k then that is interesting info,
Right now is the screen just blank with some background light or is it dark like when the tv is off ?

Customer:

give me a second and i'll go check

Jack :

In many case you can take off the back cover without taking out the stand but i could not tell you for sure without the service manual.

Jack :

In any case if you have to take the stand off then you can lay it down flat on it face to remove the cover then you can re-install the stand temporarily to work on it standing up

Customer:

blank with one side black and the other side white with gray streaks

Jack :

Hmmm, this doesn`t look good for the LCD panel and it would mean that some water has penetrated inside.

Jack :

The only thing that can be affected by water from the front is the LCD panel

Jack :

The rest of the tv is safely at the back

Customer:

ok can it be fixed? and if so how can i fix it

Jack :

It also means that you probably won`t see any signs of water inside as the water has gone in between the layers of the screen

Jack :

I`m afraid your tv is gone, the only time you can get a full lcd panel replaced is under warranty and even then most company will scrap the tv and give you a new one.

Jack :

You could contact a local repair shop to have a second opinion but i`m afraid they will tell you the same thing

Customer:

ok thanks

Jack :

Sorry i had to be the bearer of bad news and you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.

Customer:

thats ok thanks for all your help

Jack, Technician
Category: TV
Satisfied Customers: 4057
Experience: 35 years experience as audio,video repair and installation tech
Jack and 7 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)