Have TV Questions? Ask a TV Technician
Hi and welcome to justanswer.I`m going to help you with your tv but first i will have a few questions;
Are you connected with a cable box,satellite receiver etc. ?
Could you please lookup your tv`s model number located on the back cover ?
I will be in standby, just send me a reply ,and i will be notified and be with you ASAP.
We are connected to a cable box and a denon receiver with hdmi cables. the model # XXXXX
O.k and do usually have the sound only from the receiver or from the tv speakers as well ?
In any case the first thing to do will be to unplug the power off the cable box for a couple of minutes before you try it again
We usually only have sound from the tv speakers
Note that it may take up to 5 minutes for the cable box to reboot/restart
I have rebooted the cable box and we now have sound
Great , glad that it worked.
You can close this chat from your end with the accept button if you are satisfied with my answer and have no other questions at this time.
Also, you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.
Thanks for the help. I'll have to remember this in the future.