How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I have no sound from my sony bravia tv

Resolved Question:

I have no sound from my sony bravia tv
Submitted: 5 years ago.
Category: TV
Expert:  Jack replied 5 years ago.

Jack :

Hi and welcome to justanswer.
I`m going to help you with your tv but first i will have a few questions;


Are you connected with a cable box,satellite receiver etc. ?



Could you please lookup your tv`s model number located on the back cover ?

Jack :

I will be in standby, just send me a reply ,and i will be notified and be with you ASAP.

Customer:

We are connected to a cable box and a denon receiver with hdmi cables. the model # XXXXX

Jack :

O.k and do usually have the sound only from the receiver or from the tv speakers as well ?

Jack :

In any case the first thing to do will be to unplug the power off the cable box for a couple of minutes before you try it again

Customer:

We usually only have sound from the tv speakers

Jack :

Note that it may take up to 5 minutes for the cable box to reboot/restart

Jack :

In any case the first thing to do will be to unplug the power off the cable box for a couple of minutes before you try it again

Customer:

I have rebooted the cable box and we now have sound

Jack :

Great , glad that it worked.

Jack :

You can close this chat from your end with the accept button if you are satisfied with my answer and have no other questions at this time.


Also, you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.

Customer:

Thanks for the help. I'll have to remember this in the future.

Jack and other TV Specialists are ready to help you