Hi Pete: Thanks for your response. Just want to clarify two things.....first, do I understand that ALL ELECTRICITY PASSES THROUGH THE SURGE PROTECTOR TO ALL OF THE DEVICES THAT ARE PLUGGED INTO IT? IN OTHERWORDS, SOMEONE AT BEST BUY TOLD MY NEPHEW THAT IF YOU DON'T HAVE ENOUGH JOULES, YOUR ELECTRONIC EQUIPMENT (I.E., TV, BLUE RAY AND DVR) MAY NOT GET ENOUGH POWER, SINCE THE ELECTRICITY FROM YOUR PLUG GOES THROUGH THE SURGE PROTECTOR AND FEED THE ELECTRICITY TO ALL OF YOUR EQUIPMENT;THUS, IF YOU HAVE LOW JOULES, THE SURGE PROTECTOR MAY NOT PROVIDE ENOUGH POWER TO YOUR NEEDS??? Second question is that, in addition to the TV blacking out off and on, I think I mentioned shadowing, horizontal lines and sometimes snowy reception...these issues are not constant, but are consistent, So, in your view, do you think it is the TV? And the TV internal components can get damaged? My new TV and Blu Ray are only one week old.
Pete - are you on line now?
Pete: Since this TV is so new, I have only had the past few days to watch and observe and another concern is that when I have the NBC, ABC, CBS, etc., channels on the HDTV channels, I notice at times (commercials AND, particularly, when I check the TV guide) that the viewing screen is smaller and I have large black sides on each side of the viewing screen - i.e., I am not able to view the entire 55" screen continually. I am not sure, again, if it is the TV or if it is because the commercial is not being broadcast in HDTV. What is really puzzling is to look at the TV Guide or to check on my DVR recordings and to have the picture narrow so that there are very large black sides on each side of the viewing portion of the screen. I did pay over $500 for a professional installation, so this install was not performed with loving hands at home....that is why I want to be educated on all the issues so that I am informed when I contact the merchant tomorrow. I appreciate your help. Sorry my questions are piece meal, but some have not come to the forefront until I have had this opportunity to view the TV. I think the TV is faulty. Just want to know if the merchant sends another TV will or should I expect to have the large black sides on each side of the TV Guide or the DVR recordings yet to be viewed. I have no clue where you are, so we seem to not be on the same time tables in which we can chat????
My last question related to your last paragraph to me......what is "SD" and HD" images? I know that HD is high definition, but not familiar with SD,,,,,and this will remedy the black lines on either side of the screen? correct?
SD is "Standard Definition", which is also known as normal definition, as opposed to "High Definition".
SD is a lower resolution than HD, and as a result, the screen format changes so that you will see black bars down each side of the screen when viewing SD images in HD format.
You can set the TV to change automatically when each format is shown, so that the bars disappear.
YOU HAVE BEEN EXTREMELY HELPFUL IN ENLIGHTENING ME TO ALL OF THE FACETS RELATED TO MY NEW TV AND THE CONCERNS THAT I HAVE HAD. I THANK YOU SO MUCH FOR YOUR ATTENTION, YOUR TIME AND YOUR COURTESIES, HAVE A GOOD DAY. DO YOU KNOW IF I AM ENTITLED TO MORE QUESTIONS?
Thanks for your feedback.
I am not sure how many questions you are entitled to or what plan you are on as I only work on answering the questions, however you can check with Customer Services by emailing email@example.com