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Hello, My name is XXXXX XXXXX I will be glad to assist you.
Can you please get the model number off the back of the TV?
Also, when did this problem occur?
Model # XXXXX
I'm not sure if it has always been a problem or if my husband dropped it or some such thing. It is his TV.
Thanks for the reply
Initially, test the remote by looking at the tip of it through the Viewfinder of a Digital or Cell Phone Camera.
Press any button on the remote and see if there's a bright white flash. If you do not see this, then the remote is faulty and needs to be replaced.
Here is a link to where you can purchase replacement remotes that are programmed to work on this TV:
If you do see the light on the tip of the remote, then the Remote (IR) sensor of the TV you're trying to operate is faulty and in need of service/replacement.
In that case, the set would need it's IR sensor replaced. You can locate a tech at the link below:
If you need further assistance, let me know.
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