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Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience:  Factory trained TV repair technician. U.S. NAVY trained.
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My tv turns on but then goes off. The Vizio turns white and

Customer Question

My tv turns on but then goes off. The Vizio turns white and then goes back to orange in 5 seconds.
Submitted: 5 years ago.
Category: TV
Expert:  Tim Nolan replied 5 years ago.
Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

-Do you ever get a picture on the screen before it shuts off?
-How old is the unit?

Please give me this information and I will be happy to assist you further.

Thank you,
Tim Nolan
Customer: replied 5 years ago.
The picture never comes up and the unit is only 8 months old.
Expert:  Tim Nolan replied 5 years ago.
Is vizio covering it under warranty then?

Customer: replied 5 years ago.
We haven't been able to find our receipt
Expert:  Tim Nolan replied 5 years ago.
What is the date of manufacture on the back?

Customer: replied 5 years ago.
can't find a date on the back.
Expert:  Tim Nolan replied 5 years ago.
There are a couple of things that could cause this, unfortunately there is no reset for this television other than unplugging it. It will have an internal failure at this point. I will try to explain the possibilities the best I can. Without warranty this is not great news...

First you could have a failure in the power supply, we have seen some capacitors fail in your model and cause funky problems like this. If this is the case you could be looking at somewhere around $175-$200 to fix the set. IF the power supply had to be replaced you could be looking at $250-300

Next could be the main board, this would not be good news because you could be looking at $300-$400 for the repair (I know this is up there in the price range and most likely getting over the cost of a new set)

Lastly you could have a problem with the panel itself, this would mean a new set for sure because the part cost is more than a new set. The panel in your tv is about $800 just for the part.

Any of these could cause your problem, but it will require troubleshooting to determine the exact cause of your problem. If you have experience, and test equipment and would like to attempt some troubleshooting I will be happy to assist you, however if you do not have equipment or experience then you would need a repairman at this time to get an exact diagnosis. I am sorry that I don't have a quick fix or easy answer for you on this one, it is definitely an internal failure.

If you would like any additional information or have more questions please don't hesitate to ask!

Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated!

Thank you,
Tim Nolan