How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 41477
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

my partner washed the remote control in the washing machine

Customer Question

my partner washed the remote control in the washing machine and it may be coincidence but since then the tv will not always come on either via the remote or on off button on right . I have to keep my finger on the on off button till led stanby light goes off and back on. I then have to press any buttons on the remote randomly until it eventually comes on. I have restored factory settings but this has made no difference. Any thoughts? Would a new remote help ? My tv is 32" RV 635 DB
Submitted: 5 years ago.
Category: TV
Expert:  Aric replied 5 years ago.

Hello, My name is XXXXX XXXXX I will be glad to assist you.



Do you have access to a cell phone camera, or digital camera?


What we need to do is view the tip of the remote through the viewfinder of a digital camera and press the power button several times. You should see a bright flash of light each time you press power.


Let me know if this occurs.

Customer: replied 5 years ago.
the bright light does flash each time i press the power
Expert:  Aric replied 5 years ago.

Okay, then the remote is fine and the problem is in the TV itself.


You stated that the TV has a hard time coming on even when you press the power button on the TV correct?

Customer: replied 5 years ago.
Expert:  Aric replied 5 years ago.

Thanks for the reply.


This indicates a component that is failing in the TV. It is most likely an intermittent short on the power board inside the set.


Do you have any experience, or are you comfortable with removing the rear panel of the set and visually inspecting the electronics?

Customer: replied 5 years ago.
no. if its any help once i get it going it works fine until i i switch it off for a while
Expert:  Aric replied 5 years ago.

That makes sense. It's likely the capacitors on the power board. The hardest ting for them once starting to fail is the initial charge when you turn the set on. Once they hold a charge they will typically be just fine until the set is powered down again. The thing is, it will take longer and longer for the set to turn on until it simply does not anymore.


To have these replaced typically costs around $200 USD, or for a new power supply would be closer to $400 USD. I would recommend taking the set to a TV repairman and having them replace the capacitors in the set.





Customer: replied 5 years ago.
why is the cost so dear when the tv would when a new tv would only cost £200
Expert:  Aric replied 5 years ago.

In many cases (with almost all electronics), the cost of raw parts and labor is much more expensive than purchasing a new unit. This is mostly because the labor is intensive and time consuming, and the tech will not make any money if he charges less.


I'm sorry to be the bearer of bad news, but you may simply want to use the set until it fails completely and then purchase new.



Aric and other TV Specialists are ready to help you
Customer: replied 5 years ago.
the set is only 22 months old. should this happen so soon
Expert:  Aric replied 5 years ago.
Unfortunately this is not uncommon at all. New TV's are not designed to last more than a few years without some sort of failure.