How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Frank the tv man Your Own Question

Frank the tv man
Frank the tv man, Technician
Category: TV
Satisfied Customers: 1027
Experience:  15 years of TV repair experience
41615543
Type Your TV Question Here...
Frank the tv man is online now
A new question is answered every 9 seconds

We cant turn on our Samsung plasma TV (hps4253x/xaa), purchased

Resolved Question:

We can't turn on our Samsung plasma TV (hps4253x/xaa), purchased in 2006 from Best Buy. I tried to turn it on using the power button directly below the screen. (Normally we use the remote.) When I pressed the power button, the blue light went off and nothing more happened. I've checked the outlet. Everything else (DVD, cable box) is working fine. We have a service contract with Geek Squad/Best Buy, but they can't get here for several weeks. Am I missing something really simple? Kathleen
Submitted: 3 years ago.
Category: TV
Expert:  Frank the tv man replied 3 years ago.
Does the audio come up? Is the cable box on? Make sure the tv remote is set to tv. Try unplugging it from the outlet then plugging it back in.
Customer: replied 3 years ago.

No, there is no audio. Yes, the cable box is on (and goes on and off appropriately, using its own remote). I've tried the unplugging-replugging--no luck. Yes, the remote is set to TV, but that doesn't work nor does using the switch below the screen.

 

Prior to this episode, the "blue light" around the power switch was on when TV was "off." Normally we used the cable remote to turn on all components (TV, cable box, DVD) or occasionally the TV's own remote, but this time I used the power button instead. The blue light went off; and from then on, it's been completely unresponsive.

 

Can you help? Thanks!

Expert:  Frank the tv man replied 3 years ago.
I think there is a problem with the Y drive or the Y sustain. Can you turn the tv off and on but there is no picture displayed?
Customer: replied 3 years ago.

No. Can't get any sign of life at all. Normally, when you turn on the TV using the remote, a blinking red light appears until the picture shows up on the screen. Currently there is no red light, no blue light, no clicking sound--no indication at all that the TV is connected to any sort of power source.

 

(Thanks for replying!)

 

[FYI, it's 8:00 p.m. in Oregon, and we have to go out for an hour or two. I will look for your reply ASAP when we return.]

Expert:  Frank the tv man replied 3 years ago.
I guess the obvious things to check would be the power cord is securely plugged in to the back of the tv and the outlet is working correctly. Other than that you probably need a power supply. If you have a service contract there probably is not a need for you to do the repair yourself. I would contact your service provider and ensure they have the part when they arrive.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BN96-03252A.aspx?model=HPS4253X/XAA
Frank the tv man, Technician
Category: TV
Satisfied Customers: 1027
Experience: 15 years of TV repair experience
Frank the tv man and 9 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
Frank the tv man
Frank the tv man
1027 Satisfied Customers
15 years of TV repair experience