TV Repair Questions? Ask a TV Technician
Hello my name is Hank, Welcome to Just Answer!does this happen only when you are using cable/satellite or does this happen when you are watching a dvd also?
Only happens when using cable. We have 2 Samsung LED's. At first, I thought it might be the cable but it occurs on any channel only w/ that TV. It doesn't do it every time you watch it. Sometimes the TV will be on for a while before the green screen appears
The green screen you are experiencing is related to a "miscommunication" between the cable box and the tv due to a "content protection" signal that is part of using an HDMI connection. . . . unfortunately,
this is all too common nowadays when connected with HDMI
the most reliable solution is to switch your connection type to component wires rather than HDMI when a problem of this type occurs often enough to interfere with your ability to enjoy the equipment
if you provide the exact model number then I can check to see if there is a software update for your model, however these updates rarely have any positive effect when there is a "content protection" error occurring (the green screen).
the green screen error is a result of the HDCP High-bandwidth Digital Content Protection security measures that can cause devices to fail to communicate, this only occurs when using the HDMI connections
Thank you. I appreciate your help. At least there is nothing wrong with the TV. I am looking for the info to give you the exact model. So, it sounds like I need to contact TimeWarnerCable and tell them I don't want to pay for high definition
you can still get HD using the component wires. . .
and you won't have this kind of issue
what you don't want is the HDMI wire
Buy new wires?
What does HDMI stand for?
you can ask/make the cable company to give you the component wires instead
High Definition Multimedia Interface
I change customers over to component cables almost every day if they have this type of recurring problem
changing the box sometimes helps, but often does not
Ok. We paid to have the TV wires hidden in the wall. So now we have to pay them again sounds like.
you can try to have the box replaced by cable company first
The component cables just connect to the box, correct?
so you can avoid extra charges for in wall wiring
maybe, it depends on your hookup
if you have a receiver that controls everything then no,
if you do have a receiver and it is located physically near to the cable box, then you can just change the wires between the cable box and receiver to component and that can have a positive effect
Didn't find the info. yet for TV. I think you gave me enough information though. Thanks so much!!!!! This issue has been driving us crazy.
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