How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Hank Sullivan Your Own Question

Hank Sullivan
Hank Sullivan, Technician
Category: TV
Satisfied Customers: 265
Experience:  23 yrs. experience in electronics repair- experience in both shop and field service
Type Your TV Question Here...
Hank Sullivan is online now
A new question is answered every 9 seconds

Samsung LED TV screen turns solid green color during viewing.

Resolved Question:

Samsung LED TV screen turns solid green color during viewing. It covers the picture. It goes away once you turn off the TV and turn it back on.
Submitted: 3 years ago.
Category: TV
Expert:  Hank Sullivan replied 3 years ago.

Hank Sullivan :

Hello my name is Hank,

Welcome to Just Answer!
does this happen only when you are using cable/satellite or does this happen when you are watching a dvd also?

Customer:

Only happens when using cable. We have 2 Samsung LED's. At first, I thought it might be the cable but it occurs on any channel only w/ that TV. It doesn't do it every time you watch it. Sometimes the TV will be on for a while before the green screen appears

Hank Sullivan :

The green screen you are experiencing is related to a "miscommunication" between the cable box and the tv due to a "content protection" signal that is part of using an HDMI connection. . . . unfortunately,

Hank Sullivan :

this is all too common nowadays when connected with HDMI

Hank Sullivan :

the most reliable solution is to switch your connection type to component wires rather than HDMI when a problem of this type occurs often enough to interfere with your ability to enjoy the equipment

Hank Sullivan :

if you provide the exact model number then I can check to see if there is a software update for your model, however these updates rarely have any positive effect when there is a "content protection" error occurring (the green screen).

Hank Sullivan :

the green screen error is a result of the HDCP High-bandwidth Digital Content Protection security measures that can cause devices to fail to communicate, this only occurs when using the HDMI connections

Customer:

Thank you. I appreciate your help. At least there is nothing wrong with the TV. I am looking for the info to give you the exact model. So, it sounds like I need to contact TimeWarnerCable and tell them I don't want to pay for high definition

Hank Sullivan :

you can still get HD using the component wires. . .

Hank Sullivan :

and you won't have this kind of issue

Hank Sullivan :

what you don't want is the HDMI wire

Customer:

Buy new wires?

Customer:

What does HDMI stand for?

Hank Sullivan :

you can ask/make the cable company to give you the component wires instead

Hank Sullivan :

High Definition Multimedia Interface

Hank Sullivan :

I change customers over to component cables almost every day if they have this type of recurring problem

Hank Sullivan :

changing the box sometimes helps, but often does not

Customer:

Ok. We paid to have the TV wires hidden in the wall. So now we have to pay them again sounds like.

Hank Sullivan :

you can try to have the box replaced by cable company first

Customer:

The component cables just connect to the box, correct?

Hank Sullivan :

so you can avoid extra charges for in wall wiring

Hank Sullivan :

maybe, it depends on your hookup

Hank Sullivan :

if you have a receiver that controls everything then no,

Hank Sullivan :

if you do have a receiver and it is located physically near to the cable box, then you can just change the wires between the cable box and receiver to component and that can have a positive effect

Customer:

Didn't find the info. yet for TV. I think you gave me enough information though. Thanks so much!!!!! This issue has been driving us crazy.

Hank Sullivan :

 


Just a reminder, we do not get paid until you click the green ACCEPT button. If the information I have provided has been helpful then please consider my time as a valuable contribution to the resolution of your issue.


 


If I have helped you with your issue please click the green ACCEPT button.


 


Bonuses are greatly appreciated! If you can spare a moment, please leave Positive Feedback too!

Hank Sullivan :

have a great night!

Hank Sullivan :

if you have any further questions, just let me know

Hank Sullivan, Technician
Category: TV
Satisfied Customers: 265
Experience: 23 yrs. experience in electronics repair- experience in both shop and field service
Hank Sullivan and 4 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)