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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8619
Experience:  40 years experience as audio,video repair and installation tech
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my philips flat screen tv has developed a problem, it no longer

Customer Question

my philips flat screen tv has developed a problem, it no longer shows a picture, instead it shows multi coloured vertical stripes that move as the picture changes. still has sound fine, just black screen withe stripes.
Submitted: 5 years ago.
Category: TV
Expert:  Jack replied 5 years ago.

Jack :

Hi and welcome to justanswer.
I`m going to help you with your tv but first i will have a few questions;

Jack :

Can you see the tv`s menu correctly or is it also in stripes ?

Jack :

Could you please lookup your tv`s model number located on the back cover ?

Jack :

I will wait for a while(standby) to see if you become available for chat, just send me a reply ,and i will be notified and be with you ASAP.

Customer:

menu also in stripes

Customer:

model number is XXXXX

Customer:

/05

Jack :

Hello , thanks for the model number.

Jack :

Do you wish to look into this yourself of just would like to have a idea of the cost of repair in a shop ?

Customer:

both, depending on how complex

Jack :

o.k then, could you give me a few minutes ?

Customer:

ok

Jack :

O.k i found a supplier that will ship in the UK but none directly in the uk

Customer:

ok

Customer:

supplier for what?

Jack :

Sorry i`m having a little problem with the chat mode,i`m going to log out and right back in


Customer:

ok

Jack :

Here is an address where you can see your part ,price and also can order it from there;
http://www.shopjimmy.com/lg-philips-6871l-1098c-t-con-board.htm

Jack :

As you can see this is about 6 or 7 pounds

Customer:

ok

Customer:

easy to fit?

Jack :

If you decide to look into this yourself then i will need you to give me the number in the white square stamped on the board

Customer:

how much would this cost in a shop then?

Jack :

In the uk i am less familliar with the repair cost so i could give you the average price here in canada or the us ?

Customer:

ok

Jack :

This is a supplier in the uk but it seem to be out of stock at this time ;
http://flattvparts.co.uk/index.php?main_page=product_info&products_id=1857

Jack :

It is also called the LVDS board in the UK

Customer:

i'm thinking of getting it done by a pro

Jack :

If you want to take a look yourself then after removing the back cover,it will be sitting in the upper center at the back of the lcd panel and there will be a metal shield covering it.

Jack :

In any case i gave you an idea of the cost of that part (second address) in the uk ,so you can tell the repair shop what you know

Customer:

cool#

Jack :

This could save you some money on the parts mark up prices.

Jack :

Also, you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.

Jack :

you can close this chat from your end with the accept button if you are satisfied with my answer and have no other questions at this time.
Thanks again.