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Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience:  Factory trained TV repair technician. U.S. NAVY trained.
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The sound suddenly went out on my mothers philips television.

Customer Question

The sound suddenly went out on my mother's philips television. It is an a tube type tv, Philips, I think this is model number -20SP47S301, manufactured in 2002. The tv displays the word "mono" which I don't remember seeing before. I tried messing around with the remote, but could not find anything to click that brought the sound back.

Any suggestions?
Submitted: 3 years ago.
Category: TV
Expert:  Tim Nolan replied 3 years ago.
Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.


-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)

Please give me this information and I will be happy to assist you further.

Thank you,
Tim Nolan
Customer: replied 3 years ago.

date on back of TV says 2002

 

There is only a cable box hooked to the tv. The sound does not come on with the cable box hooked to it or without.

Expert:  Tim Nolan replied 3 years ago.
How is the box hooked to the tv?

The choices are:
Component cables: 5 wires between the tv and the device, these are color coded on the end and have a green, a blue, a red, a white, and another red cable

Composite cables: 3 wires between the tv and the device, these are color coded on the end and have a yellow, a white, and a red.

HDMI: 1 wire between the tv and the device, this is a single wire and looks like a computer plug on each end, similar to a large USB connector.

Coax: This is 1 wire between the tv and the device as well. This is the normal cable wire with the end the screws
Customer: replied 3 years ago.
coax
Expert:  Tim Nolan replied 3 years ago.
what happens if you use the philips remote to go into the menu and change the audio setting to Stereo?

Tim
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Tim Nolan and 2 other TV Specialists are ready to help you
Customer: replied 3 years ago.

I have been using the philips remote, and going to the catagory called"sound", but I don't see anything that tells me how to change it to stereo. How do I change it to stero?

 

 

Expert:  Tim Nolan replied 3 years ago.
You do not see a setting for stereo/sap/mono? This might be under setup.

Tim
Customer: replied 3 years ago.

the setting is there in the sound section, but i do not know how to select it. How do I select things in the menu using hte phillips remote?

Expert:  Tim Nolan replied 3 years ago.
What buttons are you using to move through the menu?

Tim
Customer: replied 3 years ago.
play, stop, fastforward, rewind
Expert:  Tim Nolan replied 3 years ago.
Cant you move to the right and then move up and down to select?

Tim
Customer: replied 3 years ago.

it shades in the option but it doesn't actually allow me to select it. How would I get it to let me do that?

(btw, your now speaking with Meredith's 14 year old daughter, she's taking my brother to see a friend and should be back soon. That's why I sound so ignorant)

Expert:  Tim Nolan replied 3 years ago.
Once you move over to the right you should be able to move up and down to select the different options?

Tim

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