How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Anthony F. Your Own Question

Anthony F.
Anthony F., Owner of TV Service Center
Category: TV
Satisfied Customers: 9827
Experience:  20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.
34633555
Type Your TV Question Here...
Anthony F. is online now
A new question is answered every 9 seconds

Samsung LCD-TV, Model LN-T4053H -- sound cuts in and out. Set

Customer Question

Samsung LCD-TV, Model LN-T4053H -- sound cuts in and out. Set is hooked to a Comcast Cable HDTV box. Working properly until Comcast switched to their new interactive prevue guide. I have a LN-T-3253H with the same setup that works just fine. Adjusted the sound settings, and even set them up the same as the 32" set. Nothing worked.
Submitted: 3 years ago.
Category: TV
Expert:  Anthony F. replied 3 years ago.

Anthony's TV :

Hello JA Customer I have been fixing Tv and Electronics since I was 5 years old With better than 20 years experience and 17 years in business

Anthony's TV :

Are you useing HDMI cables?

Customer :

Yes

Anthony's TV :

have you updated the firmware in the samsung tv?

Customer :

what is that and how do I do it?

Anthony's TV :

do you have a USB flash drive?

Customer :

yes

Anthony's TV :

hold on ill get you the software

Anthony's TV :

download UNZIP to the flash drive

Anthony's TV :

do not download directly to the flash drive

Anthony's TV :

download to your pc

Anthony's TV :

double click then give the flash drive to extract to

Anthony's TV :

plug in the back of the tv

Anthony's TV :

then plug in the tv and power up

Anthony's TV :

it should read it right away

Customer :

my norton utilities just blocked everything and closed all the windows. Can I download the file directly to the PC?

Customer :

I've downloaded the file to PC. I know what a zipped file is, but don't know what you mean by downloading UNZIP to the flash.

Anthony's TV :

just doubleclick it

Anthony's TV :

it will ask where to install it

Anthony's TV :

that is your flash drive whatever drive letter it is on your pc

Anthony's TV :

L:

Anthony's TV :

M:

Anthony's TV :

i dont know

Customer :

OK, thanks. It's on the USB drive now. I will see what happens. I will let you know the results tomorrow. Good night and thank you.

Anthony's TV :

Thanks for using JA

Anthony's TV :

Please "Accept" if I have helped you and have a great night

Anthony F., Owner of TV Service Center
Category: TV
Satisfied Customers: 9827
Experience: 20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.
Anthony F. and 6 other TV Specialists are ready to help you
Customer: replied 3 years ago.
The file did not work. However, the TV works fine with a DVD playing instead of a cable program. Scheduled a Comcast visit for this Friday. Thus, I can't say that my problem was solved or I got $17 worth.
Expert:  Anthony F. replied 3 years ago.
well we know its not the tv
did the file load properly
then its a bad cable box
It also would have cost you 50.00 or more for tv servicer to come to your house load the file and tell you its not the tv

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
Anthony F.
Anthony F.
3977 Satisfied Customers
20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.