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Samsung LCD-TV, Model LN-T4053H -- sound cuts in and out. Set

 
Anthony's TV's Avatar
  • Answered by:Anthony's TV
  • Owner of Service Center
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  • Accepted Answers: 3803
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Customer Question

Samsung LCD-TV, Model LN-T4053H -- sound cuts in and out. Set is hooked to a Comcast Cable HDTV box. Working properly until Comcast switched to their new interactive prevue guide. I have a LN-T-3253H with the same setup that works just fine. Adjusted the sound settings, and even set them up the same as the 32" set. Nothing worked.

Submitted: 676 days and 20 hours ago.
Category: TV
Value: $17
Status: CLOSED

Accepted Answer

Picture
Expert:  Anthony's TV replied 676 days and 20 hours ago.


Anthony's TV :

Hello JA Customer I have been fixing Tv and Electronics since I was 5 years old With better than 20 years experience and 17 years in business

Anthony's TV :

Are you useing HDMI cables?

Customer :

Yes

Anthony's TV :

have you updated the firmware in the samsung tv?

Customer :

what is that and how do I do it?

Anthony's TV :

do you have a USB flash drive?

Customer :

yes

Anthony's TV :

hold on ill get you the software

Anthony's TV :

http://www.mediafire.com/?z7e8s87725lz2z7

Anthony's TV :

download UNZIP to the flash drive

Anthony's TV :

do not download directly to the flash drive

Anthony's TV :

download to your pc

Anthony's TV :

double click then give the flash drive to extract to

Anthony's TV :

plug in the back of the tv

Anthony's TV :

then plug in the tv and power up

Anthony's TV :

it should read it right away

Customer :

my norton utilities just blocked everything and closed all the windows. Can I download the file directly to the PC?

Customer :

I've downloaded the file to PC. I know what a zipped file is, but don't know what you mean by downloading UNZIP to the flash.

Anthony's TV :

just doubleclick it

Anthony's TV :

it will ask where to install it

Anthony's TV :

that is your flash drive whatever drive letter it is on your pc

Anthony's TV :

L:

Anthony's TV :

M:

Anthony's TV :

i dont know

Customer :

OK, thanks. It's on the USB drive now. I will see what happens. I will let you know the results tomorrow. Good night and thank you.

Anthony's TV :

Thanks for using JA

Anthony's TV :

Please "Accept" if I have helped you and have a great night

Expert TypeOwner of Service Center
Category: TV
Pos. Feedback: 97.3 %
Accepts: 3803
Answered: 5/30/2011

Experience: 20 years experience in TV Repair TV Production and Engineering

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Customer replied 668 days and 21 hours ago.

The file did not work. However, the TV works fine with a DVD playing instead of a cable program. Scheduled a Comcast visit for this Friday. Thus, I can't say that my problem was solved or I got $17 worth.

Picture
Expert:  Anthony's TV replied 668 days and 21 hours ago.

well we know its not the tv
did the file load properly
then its a bad cable box
It also would have cost you 50.00 or more for tv servicer to come to your house load the file and tell you its not the tvAnthony's TV40700.9585212616

 
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