Hello JA Customer I have been fixing Tv and Electronics since I was 5 years old With better than 20 years experience and 17 years in business
Are you useing HDMI cables?
have you updated the firmware in the samsung tv?
what is that and how do I do it?
do you have a USB flash drive?
hold on ill get you the software
download UNZIP to the flash drive
do not download directly to the flash drive
download to your pc
double click then give the flash drive to extract to
plug in the back of the tv
then plug in the tv and power up
it should read it right away
my norton utilities just blocked everything and closed all the windows. Can I download the file directly to the PC?
I've downloaded the file to PC. I know what a zipped file is, but don't know what you mean by downloading UNZIP to the flash.
just doubleclick it
it will ask where to install it
that is your flash drive whatever drive letter it is on your pc
i dont know
OK, thanks. It's on the USB drive now. I will see what happens. I will let you know the results tomorrow. Good night and thank you.
Thanks for using JA
Please "Accept" if I have helped you and have a great night