Have TV Questions? Ask a TV Technician
Hello my name is Hank, Welcome to Just Answer!I can help you with your Onkyo
I'm in the process of downloading your documentation, it's going slowly, I'll have in a couple of minutes and I'll be right with you, ok?
Documentation? I read in one of the blogs that I should unplug the unit for at least 1/2 hour, so I've done that.
the first step is to do a factory reset to the Onkyo. this often resolves many issues. here is the reset procedure:To reset the AV receiver to its factory defaults, turnit on and, while holding down the [VCR/DVR]button, press the [ON/STANDBY]
let me know if the problem still exists after the reset and we'll go from there
I already did that twice. Still no resolution.
if there is no audio output after a reset, even from the internal tuner then it will likely be a service issue. assuming you have checked all the obvious settings , such as speakers set to "on" etc. . . how about your Headphone jack? have you ever used it? have you checked for audio with headphones?
if the switch is dirty it can cut out the output, if you plug and unplug into the headphone jack it can resolve this type of issue. otherwise it does require service for no output
No. I will do that.
OK, all I hear thru my headphones is a buzzing noise.
interesting. . . what if you change inputs? do you hear a "click" when you change? do any other inputs act any differently?
When you say "change inputs", do you mean switch from DVD to TV to FM station?
OK. hang on...
OK -- there was no clicking noises as I switched input. Buzzing in my headphones through all inputs except the radio.
ok, a couple of things. . what type of connections do you have going to the back of the receiver? are you able to disconnect all the inputs so you can do the same test to see if you have the same result? make sure to mark them if you are unsure of where they go when it's time to put them back.
Aaaack! The back of the receiver is very busy. Wii, DVD player, cable and 9 speakers are plugged in there. I would have to physically move shelves and electronics around to access the back of the receiver. NOT an easy job.
ok, let's do a different test. although it still requires access to the back. .
are you using both A and B set of speakers?
Um, I think so. I didn't set this up.
As I think about it, A speakers are in the room, B speakers are outside. Does that make sense?
yes!, have you tried the outside?
No. I'm not sure how to do that.
oh, there is a speaker switch for A or B ( i can look up the exact details if you need) and you may have a passive speaker switchbox also, this would be a box with push buttons for different rooms, it may need to have the outside button pushed in, then on the porch (or where ever the outside speakers are) there may be a volume knob at that location that has to be turned up. or
if you have a remote that was programmed specifically for your system, then there may be an option for "zone 2" or "outside" or something along those lines
OK -- there's a Zone 2, but nothing changes when I push that button. Also, and this I find very curious, when I try to tune the radio, it just runs through all the stations without stopping as if there's no signal at all.
that is what happens when the antenna is disconnected. . .
also you have done the reset so if you had your inputs configured for certain connection types that were not standard from the factory then there are a number of things that may seem different after a reset.
when the unit is operating properly there should always be SOME sound coming out of the speakers when you are on the tuner input (once it stops on a station)
you may need to get behind at the very least to confirm that there is an FM antenna wire connected
Well, it didn't stop at anything. I couldn't even MAKE it stop.
Not at a station, at any event.
this is all pointing to a fault inside the unit. . . this would require shop service
the next step before bringing it in would be to disconnect inputs, then try again to see if the symptoms change. . .then
Well, I know my TV has speakers. How do I remove all the auxiliaries so I can at least hear my TV? It seems as if the cable box is talking to the receiver.
start disconnecting speakers (one at a time, after you mark the wires) to see if the symptoms change.
ok, direct to tv. you can do that for temporary
If I'm going to take it in for service, I will have to disconnect everything anyway.
are you using HDMI for cable to receiver? and is there an HDMI out from the receiver to the tv?
Um, I think it goes from the TV to the cable box to the receiver. Does that make sense? And yes, it's HDMI.
possibly. . . there are MANY ways to connect these devices.
I'm getting a picture just fine. Just no audio.
do you still have a cable picture if you turn the Onkyo off? or does the picture go away when you turn the Onkyo off?
It goes away.
then you have an HDMI from the cable box to the Onkyo, then an HDMI from the Onkyo to the tv, this is a common hookup
what is easiest for you to get to? can you get to the back of the tv and/or the cable box?
So....the cable comes into the house, hooks into the cable box, which then runs to the Onkyo, which then runs to the TV?
no, sorry i wasn't clear. .
the actual coaxial "cable" from the cable company does come into the house and go to your box, then. .
an HDMI wire goes from the cable box to the Onkyo, then. .
an HDMI wire goes from the Onkyo to the tv
:-D Isn't that just what I said?
oh, i thought you meant the coaxial wire running between all of these items. . .sorry
And yes, I can get to both the back of the TV and the cable box.
ok, all you need is to get an HDMI connection from the back of the cable box directly to the back of the tv, without the Onkyo inbetween
so you will need either an extra HDMI wire which isn't already connected, or. .
you will have to get a connection out of the back of the Onkyo
either from the cable box, pull the other end out of the Onkyo - put it in the tv, or. . .
the one going to the tv, pull the other end out of the Onkyo and put it in the back of the cable box
OK. I will work on that tomorrow. I had a contractor put a lot of the cables into the wall (the TV is on an arm) and I'm not sure I can just disconnect cables and re-route them. What you want me to do ultimately is connect the TV to the cable box and leave the Onkyo out?
that will give you picture and sound for cable only, and it will be a temporary solution until the onkyo is fixed.
if you want dvd you would have to do the same thing for each device you want to have the audio come out of the tv
OK, it's a solution. Very frustrating having no sound. But main objective is having the TV talk. I can live without the other stuff for a bit.
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OK, thanks Hank.
let me know if you have any further questions! have a good night!
Thank you, XXXXX XXXXX Good night to you too!