How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ProTV and Audio Your Own Question

ProTV and Audio
ProTV and Audio, Sr Engineering Tech
Category: TV
Satisfied Customers: 939
Experience:  Over 25 years in TV & Audio, ISCET Certified, AAS, EET
18874444
Type Your TV Question Here...
ProTV and Audio is online now
A new question is answered every 9 seconds

I have an lg tv and the picture has a blue tint. The people

Resolved Question:

I have an lg tv and the picture has a blue tint. The people on the screen have blue skin
How can I fix this? Its not just skin tone that's blue... It all has a blue hue.
Submitted: 3 years ago.
Category: TV
Expert:  ProTV and Audio replied 3 years ago.

ProTV and Audio :

Thank you for your question.

ProTV and Audio :

What is the LG model number?

Customer: Ru-44sz63d
ProTV and Audio :

Thank you

ProTV and Audio :

Has the blue tint been there since it was new?

Customer: No... Just started today:( I have had to replace the light bulb in tv before though
ProTV and Audio :

Please verify that the tint/hue is in the center of its range. Also, which input are you using and does it effect the Menu color?

ProTV and Audio :

Please verify the Color Temperature setting, and set it for less blue.

Customer: The input is 'component 1'
Customer: Should temperature be 'warm' 'cool' or 'medium'?
Customer: Not sure what center range means:(
ProTV and Audio :

OK, be sure all the component cables are firmly inserted. Losing the red will cause a predominately blueish green picture. however if you are just trying to compensate for a slight blue overall tint the the Color Temperature should be tried.

ProTV and Audio :

Warm will make the blue tint less...

ProTV and Audio :

Cool will make it blueish...

ProTV and Audio :

The center range for the Color Temp is Medium but you can select Warm if it helps the blue background.

Customer: It's on warm, everything is plugged in snug and it's still blue:(
ProTV and Audio :

The Tint/Hue should be the one that is set in the middle of its range.

ProTV and Audio :

Are you getting any red at all?

Customer: Tint/hue doesn't change anything... The red is more like a plum color
ProTV and Audio :

OK, please try a different input to see if the blue condition changes.

Customer: Let me throw in a movie
Customer: Movies look great on video 1
ProTV and Audio :

Is there a cable box on Component #1?

Customer: Yes
ProTV and Audio :

Thank you.

ProTV and Audio :

Please re seat the component cables at the cable box and re power the box.

ProTV and Audio :

At this time the Component input, Component Cables, and or Box could be causing the issue.

Customer: Yeah!!!! I had red plugged into blue and vice versa. Thanks so much!!! Have a good night:)
ProTV and Audio :

You could try an alternate Component input on the TV to help isolate the issue.

ProTV and Audio :

Great! Thanks.

ProTV and Audio :

Please hit the ACCEPT button when you are ready.

ProTV and Audio, Sr Engineering Tech
Category: TV
Satisfied Customers: 939
Experience: Over 25 years in TV & Audio, ISCET Certified, AAS, EET
ProTV and Audio and 6 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
ProTV and Audio
ProTV and Audio
Sr. Engineering Technician
890 Satisfied Customers
Over 25 years in TV & Audio, ISCET Certified, AAS, EET