How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jack Your Own Question

Jack
Jack, Technician
Category: TV
Satisfied Customers: 4055
Experience:  35 years experience as audio,video repair and installation tech
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Ive had a philips 40PFL3705D/F7 for about a year with no problems.

Customer Question

I've had a philips 40PFL3705D/F7 for about a year with no problems. Today when we turned it on all we got was sound. The screen is just a dark grey. I can change chanels and hear the different programs but can't see a thing.
Submitted: 3 years ago.
Category: TV
Expert:  Jack replied 3 years ago.

Jack :

Hi and thank you for using justanswer.
I`m going to help you with your tv but first i will have a few questions;

Jack :

While there is no picture can you see a faint light on the screen ?
Any difference (on the screen) between on and off ?

Jack :

I will wait for a while(standby) to see if you become available for chat, just send me a reply ,and i will be notified and be with you ASAP.

Customer :

yes, when it's off it's black but when it's on it's more of a grey.

Jack :

hello, can you give me a minute ?

Customer :

yup

Jack :

thank you

Jack :

Can you see the tv`s menu ?

Customer :

nope, everything is grey. i can't even see the chanel numbers

Jack :

O.k then there is 2 circuit that could cause that problem, one is the main board and the other is the lcd controller board (tcon)

Jack :

We could try a test if you have a flashlight

Jack :

??

Customer :

k

Jack :

Also,have you tried to unplug it for a few minutes ?

Jack :

That unplug the power cord ?

Customer :

i did unplug it but i didn't leave in unplugged for very long

Jack :

No thats o.k then

Jack :

Do you have that flashlight ?

Customer :

yup

Jack :

O.k set your tv on a channel(with sound) and press the flashlight directly against the screen and look around the edges to see if there might be some sort of picture in there ?

Jack :

move it around as it might be hard to see.

Customer :

nope

Jack :

o.k then i`m afraid the next step would be to pull the back cover off !!

Customer :

i really don't want to dig into it that much tonight

Jack :

Thats o.k , that could wait until tomorrow if you want to look into this yourself ??

Customer :

i might if i can't get the company to give a little leeway on the warranty. I'm just over a year. i dont want to tear into it myself i can get them to cover it

Jack :

Yes you could try that first !
Many company will go the extra mile/inche ?

Jack :

jUST LOOK INTO THIS AND LET ME KNOW .

Jack :

Sorry for the caps

Customer :

k

Jack :

what i can do is switch this chat to standard Q&A mode and you will get an email with a link to get back to me once you are ready.

Customer :

sounds good, thanks

Jack :

O.k then goodnight and check your emails

Expert:  Jack replied 3 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Expert:  Jack replied 3 years ago.

We are now in Q&A mode.

Be waiting for your reply.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)