I've had a philips 40PFL3705D/F7 for about a year with no problems. Today when we turned it on all we got was sound. The screen is just a dark grey. I can change chanels and hear the different programs but can't see a thing.
turned it off and on
Hi and thank you for using justanswer.I`m going to help you with your tv but first i will have a few questions;
While there is no picture can you see a faint light on the screen ?Any difference (on the screen) between on and off ?
I will wait for a while(standby) to see if you become available for chat, just send me a reply ,and i will be notified and be with you ASAP.
yes, when it's off it's black but when it's on it's more of a grey.
hello, can you give me a minute ?
Can you see the tv`s menu ?
nope, everything is grey. i can't even see the chanel numbers
O.k then there is 2 circuit that could cause that problem, one is the main board and the other is the lcd controller board (tcon)
We could try a test if you have a flashlight
Also,have you tried to unplug it for a few minutes ?
That unplug the power cord ?
i did unplug it but i didn't leave in unplugged for very long
No thats o.k then
Do you have that flashlight ?
O.k set your tv on a channel(with sound) and press the flashlight directly against the screen and look around the edges to see if there might be some sort of picture in there ?
move it around as it might be hard to see.
o.k then i`m afraid the next step would be to pull the back cover off !!
i really don't want to dig into it that much tonight
Thats o.k , that could wait until tomorrow if you want to look into this yourself ??
i might if i can't get the company to give a little leeway on the warranty. I'm just over a year. i dont want to tear into it myself i can get them to cover it
Yes you could try that first !Many company will go the extra mile/inche ?
jUST LOOK INTO THIS AND LET ME KNOW .
Sorry for the caps
what i can do is switch this chat to standard Q&A mode and you will get an email with a link to get back to me once you are ready.
sounds good, thanks
O.k then goodnight and check your emails
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