How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9131
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Ive had a philips 40PFL3705D/F7 for about a year with no problems.

Customer Question

I've had a philips 40PFL3705D/F7 for about a year with no problems. Today when we turned it on all we got was sound. The screen is just a dark grey. I can change chanels and hear the different programs but can't see a thing.
Submitted: 6 years ago.
Category: TV
Expert:  Jack replied 6 years ago.

Jack :

Hi and thank you for using justanswer.
I`m going to help you with your tv but first i will have a few questions;

Jack :

While there is no picture can you see a faint light on the screen ?
Any difference (on the screen) between on and off ?

Jack :

I will wait for a while(standby) to see if you become available for chat, just send me a reply ,and i will be notified and be with you ASAP.

JACUSTOMER-qwhuzbsq- :

yes, when it's off it's black but when it's on it's more of a grey.

Jack :

hello, can you give me a minute ?

JACUSTOMER-qwhuzbsq- :

yup

Jack :

thank you

Jack :

Can you see the tv`s menu ?

JACUSTOMER-qwhuzbsq- :

nope, everything is grey. i can't even see the chanel numbers

Jack :

O.k then there is 2 circuit that could cause that problem, one is the main board and the other is the lcd controller board (tcon)

Jack :

We could try a test if you have a flashlight

Jack :

??

JACUSTOMER-qwhuzbsq- :

k

Jack :

Also,have you tried to unplug it for a few minutes ?

Jack :

That unplug the power cord ?

JACUSTOMER-qwhuzbsq- :

i did unplug it but i didn't leave in unplugged for very long

Jack :

No thats o.k then

Jack :

Do you have that flashlight ?

JACUSTOMER-qwhuzbsq- :

yup

Jack :

O.k set your tv on a channel(with sound) and press the flashlight directly against the screen and look around the edges to see if there might be some sort of picture in there ?

Jack :

move it around as it might be hard to see.

JACUSTOMER-qwhuzbsq- :

nope

Jack :

o.k then i`m afraid the next step would be to pull the back cover off !!

JACUSTOMER-qwhuzbsq- :

i really don't want to dig into it that much tonight

Jack :

Thats o.k , that could wait until tomorrow if you want to look into this yourself ??

JACUSTOMER-qwhuzbsq- :

i might if i can't get the company to give a little leeway on the warranty. I'm just over a year. i dont want to tear into it myself i can get them to cover it

Jack :

Yes you could try that first !
Many company will go the extra mile/inche ?

Jack :

jUST LOOK INTO THIS AND LET ME KNOW .

Jack :

Sorry for the caps

JACUSTOMER-qwhuzbsq- :

k

Jack :

what i can do is switch this chat to standard Q&A mode and you will get an email with a link to get back to me once you are ready.

JACUSTOMER-qwhuzbsq- :

sounds good, thanks

Jack :

O.k then goodnight and check your emails

Expert:  Jack replied 6 years ago.

We are now in Q&A mode.

Be waiting for your reply.