TV Repair Questions? Ask a TV Technician
Hello and welcome to JustAnswer,I am Pete, a TV expert.
How old is your Panasonic TV?
Have you left it unplugged from the mains for at least 15 minutes before trying to turn it on?
its 6 weeks old no i havent tried that, but its strange because i just switched it off last night from the button on the tv and when i tried to switch it back on 30 minutes later it went straight onto standby
Does the standby light stay lit, or does it blink?
stays lit, im pretty sure its red and not orange
Ok, can you first try a reset by leaving the TV turned off at the mains for 15 minutes, then try turning it on again?
If this does not work, then I'm afraid you have a problem with the power supply module inside the TV.
ok will you wait???
This is unusual for a new TV, but luckily you will be covered by the manufacturer's warranty.
Yes, I can wait until you try that out
unplug it completely ??
Turning it off at the mains switch is fine.
You can unplug it to make sure it is disconnected if you wish.
ok thanks pete
You can try reconnecting and powering on your TV now.
hey Pete it still dosent work
Ok, then this confirms that the power supply module inside the TV has failed.
is that a deffinate ?
Yes, that is a definite, and quite a common problem in modern TV sets, usually caused by either faulty components or poor solder joints.You will need to contact the retailer to get the TV repaired or replaced under warranty.
thanks for you help mate, have a good weekend
Pete are you still there?
I need to ask you one more question please
What do i do to remedy this, shall i still call panasonic midweek ??