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Anthony F.
Anthony F., Owner of TV Service Center
Category: TV
Satisfied Customers: 9827
Experience:  20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.
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I have an old RCA television with Guide Plus Gold Gemstar.

Customer Question

I have an old RCA television with Guide Plus Gold Gemstar. I hit something on the remote
control device and lost the picture. It keeps taking me back to Setup for Guide Plus and
I don't want that. The sound is on, but the picture is fuzzy, slanted and no color.
Do I need to but a new TV?
Submitted: 3 years ago.
Category: TV
Expert:  Anthony F. replied 3 years ago.

Anthony's TV :

Hello JA Customer I have been fixing Tv and Electronics since I was 5 years old With better than 20 years experience and 17 years in business

Anthony's TV :

Do you have cable?

Anthony's TV :

a box?

Anthony's TV :

or antenna?

Anthony's TV :

sat?

Customer :

Yes I have a cable box.

Anthony's TV :

you dont need guide plus at al then

Anthony's TV :

go the setup menu scroll all the way to the right

Anthony's TV :

and you will see a TURN GUIDE PLUS OFF

Anthony's TV :

under setup

Customer :

Turn Guide Plus Off is not an option under set up.

Anthony's TV :

i dont remember the exact wording

Anthony's TV :

did you scroll all the way to the right

Anthony's TV :

?\

Anthony's TV :

the setup is OFF the screen

Customer :

Yes

Anthony's TV :

you cant see it

Anthony's TV :

untill you go all the way to the right

Anthony's TV :

read me what it says under setup

Anthony's TV :

you are on the guide plus screen not the tv menu

Customer :

It says Set Up, View Demo and Options

Anthony's TV :

click on setup

Anthony's TV :

no wait go to options

Anthony's TV :

this aprears UNDER the setup right?

Customer :

Yes Options is the last choice under Set Up.

Anthony's TV :

click that

Anthony's TV :

read me your choices

Customer :

It says Guide Plus - Auto display

Anthony's TV :

TURN OFF

Customer :

I turned it off and it went back to the Set Up , View Demo & Options screen

Anthony's TV :

ok turn the tv off

Anthony's TV :

when you turn it on the guide plus will not show up

Anthony's TV :

you will then see a CH number

Anthony's TV :

what CHannel is your tv on when it turns on?

Customer :

Channel 3 shows up in the upper right corner

Anthony's TV :

ok is your cable box turned on?

Customer :

Yes

Anthony's TV :

do you see a picture?

Anthony's TV :

so the tv is working?

Customer :

There is a picture but its blackened out and squigley and no in color.

Anthony's TV :

I am not sure what channel your cable box operates on

Anthony's TV :

some operate on CH3 some operate on CH4

Anthony's TV :

try CH 4

Anthony's TV :

punch in 04

Customer :

Ch 3 is my cable and 4 is for the dvd player.

Anthony's TV :

shut the dvd player off

Anthony's TV :

and go back to CH 3

Customer :

It is off.

Anthony's TV :

and you see squigly lines on ch 3?

Anthony's TV :

what do you see on CH 4?

Customer :

Yes

Anthony's TV :

What do you see on Ch 4?

Customer :

The same thing

Anthony's TV :

Ch 5?

Anthony's TV :

ch 6 ?

Anthony's TV :

ch 7?

Anthony's TV :

hello?

Customer :

I went all the way up to 35 and on 33 the picture was just a little clearer, but not

Customer :

enough to watch.

Anthony's TV :

did the channles change?

Anthony's TV :

or did it look snowy and bent all the way up?

Anthony's TV :

is there sound?

Anthony's TV :

did he sound sound fuzzy?

Customer :

The sound is fuzzy and the channels don't change.

Anthony's TV :

go into the menu of the tv

Anthony's TV :

not the guide plus menu

Anthony's TV :

the main menu

Anthony's TV :

read me choices you see

Customer :

Audio, picture, screen, channel, time, parental guide, Guide Plus, Set up and Exit.

Anthony's TV :

go to guide plus setup

Anthony's TV :

let me answer the questions

Customer :

Guide Plus Setup, Guide Plus Label, Continuous Demo and Exit

Anthony's TV :

go to Guide Plus Setup

Anthony's TV :

What is the first question it asks?

Customer :

What would you like to do? The options are Set up, View Demo, Options and Exit

Anthony's TV :

setup

Customer :

Next question under Set up is where do you live USA or Canada

Anthony's TV :

USaa

Anthony's TV :

unless you livein canada

Customer :

Next question is do you have Cable?

Anthony's TV :

YES

Customer :

Do you have a cablebox yes or no

Anthony's TV :

NO!!!!!

Customer :

Do you have a VCR, Yes or NO

Anthony's TV :

NO

Anthony's TV :

next question ?

Customer :

It now says Congratulations, your set up is now complete. Within 24 hours your TV will receive your local lineup and program information.

Anthony's TV :

ok dont worry about that

Anthony's TV :

now go to the main menu again

Anthony's TV :

go to channel

Anthony's TV :

do you see AUTOPROGRAM?

Customer :

I see auto tuning

Anthony's TV :

ok make sure your cable box is turned on and execute the auto search

Anthony's TV :

let me know when its done

Customer :

I know what you were attempting to do, but the auto tuning ask if you want to set up VCR 1 Channel, VCR 2 DVD Set Sat/Cable Channel or Exit

Anthony's TV :

look under SETUP see if AUTOPROGRAM is there

Anthony's TV :

back to the main menu

Anthony's TV :

Exit back to main menu

Anthony's TV :

go to setup

Customer :

Okay, there is no autoprogram on the main menu

Anthony's TV :

under setup?

Anthony's TV :

Audio, picture, screen, channel, time, parental guide, Guide Plus, SET-UP and Exit.

Anthony's TV :

if you cant find autoprogram PUNCH IN 03 on the remote

Anthony's TV :

the tv should change to CH 3

Anthony's TV :

and if you punch in CH 04 or 05

Anthony's TV :

the channels should now change and NOT be the same thing like they were

Anthony's TV :

so if you go to ch 2 3 4 5 6 7 8

Anthony's TV :

channels should actually change now

Anthony's TV :

they did not before

Anthony's TV :

thats a big step in the right direction to getting this thing to work

Customer :

The channels didn't change

Anthony's TV :

then you have a bad tuner

Anthony's TV :

if you told the tv you did not have a cable box

Anthony's TV :

it should be changing channels

Anthony's TV :

what happens when you get to CH7 ?

Anthony's TV :

does it look different than 2-6?

Anthony's TV :

does the screen blank out and come back when you change the channels?

Customer :

Nothing changes and the screen stays the same.

Anthony's TV :

unhook your cable box and hook the CATV from the wall right into the tv direct\

Customer :

Unfortunately, I am unable to move the TV at this time. I appreciate you trying to help but I need help to do what you are requesting.

Anthony's TV :

well straight cable into the tv will elimante the cable box as the issue

Anthony's TV :

i think you have a bad tuner

Anthony's TV :

but that would prove it

Anthony's TV :

it may indeed be time for a new tv

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Anthony F.
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20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.