Have TV Questions? Ask a TV Technician
Hi and welcome to justanswer.
I`m going to help you with your remote but first could you give me your cable box brand/model number ?
Also, if you look closely at the bottom of the remote there might be a model number that starts with letters like RT ,URC ?
xfinity cable box and RNQ-200 on the bottom of the cable box
Hello, is that the number on the remote itself ?
its the # XXXXX the bottom of the box, no #s on the comcast remote
O.k could you please give me 10 minutes or so as i was talking to another customer while waiting for you?I should be back shortly.
could it be RNG? ok
yes it could be, any numbers after that ?
the numbers are so small, we need a microscope to read them
o.k , i should be back shortly
Yes they are small !!!
i was not on board with Mozilla before, thats what kept me from chatting with you @ 10 am
Hey Jack, do you think any body will step up and get this volume problem takien care of in our lifetime with these TV's and the Univ. remote crap we constantly have to battle?
I did have the volume with the other HD box, but they had to replace it with this one.
Sorry to keep you waiting
If you can operate the on/off with this remote then it means itis just a question of programming the remote
Which cable company are you connected with ?
o.k i`ll check the comcast remote as i don`t see to find anything with the numbers you gave me.
This time it won`t be long as i am with you.
i will look again at the numbers
the handheld remote has no numbers on it
Any of these names anywhere; motorola,pace,scientific atlanta,cisco ?
o.k and if you look at this page (below) can you tell me which one looks like your remote ?http://sitesearch.comcast.com/?cat=ccentral&q=remote+codes
dark silver 4th on over
o.k then i believe i have something for you
Press and hold the "setup" key until it blinks twice and enter 993 , then press and release the TV key
ok hold on
Jack, usually its setup, tv blinks twice enter code and then press ppwer button
what about 0993
o.k but this is to program the volume for the tv , no it would be 993,can you still turn the tv on and off with that remote ?
o.k then Press and hold the "setup" key until it blinks twice and enter 993 , it should blink twice, then press and release the TV key
the setup key does not blink, the TV blinks twice
the TV key I mean
how about after you enter 993 does something blink twice ?
Actually when you press and hold the setup key there should be a red light that blinks twice
The TV key
the red programming light doesn`t come on ?
from L-R on the top of the remote are: aux,TV,Cable,POWER,SETUP
Yes o.k then we`ll try the global volume unlockTry the same sequence but this time press volume + after the 993 code
then press the tv key and try the volume
when I hold the volume+ down, the TV key lights up solid
does it do anything on the tv ?
o.k that was the global unlock so now you can try again with the first sequence, that is to press the tv key after 993
so it is now: hold setup tv key blinks twice enter 993 then tv again
Sorry Jack not working
o.k something to make sure perhaps,before pressing the setup key press the tv key and then that sequence,
also wwas there any other codes that would operate your tv ?
Was it a 4 or 5 digit code for your tv ?
something like this ; 10171, 11963, 11271, 10187, 10030, 11314, 10587
tried the 4 and 5 codes
let me try that 10587 or 0587
nothing so crazy
Actually i believe your code should be 0054
I will try it
no nothing happens
who makes Sylvania
Usually FunaiAnd i believe also that we have tried everything in the manual i have here and somehow it still doesn`t work.So i guess my bag of trick is empty and perhaps the best opyion would be to contact comcast in your area (sorry)
Whatever the code, the procedure always stay the same as the one i gave you.
So i will opt out and wish you good luck with it.
thank you Jack you tried
o.k good luck
Hello, thank you for the accept even though i had opted out.
Did you get anywhere with the cable company about their remote ?