Thanks for the question. My name is Dan.Turn the TV off and dim the lights. Now put your face down by the lamp access door and turn the TV on or have someone do it for you. The first thing you should hear is a "whirrrr" (the color wheel), then you should hear a "bzzt" (the ballast trying to light the lamp). You might also see a small blue flame or spark at this time.
Do you hear the color wheel and hear or see the ballast firing?Kindest regards,Dan T.
You could visually inspect the bulb, but that's not always failsafe. After the color wheel spun up (whirrrr) did you hear a small crackle (aka "bzzt") or see a blue spark/flame inside the TV?
Ok, thanks for checking those things. Yes, it sounds like you may have gotten a faulty lamp. It could be the power supply or ballast, but these are much less likely than the lamp since the ballast is firing.
The lamp should be part number 915B403001, and should've cost you about $150. If the part number is XXXXX or if the lamp was much less expensive than that, then it's definitely suspect. Else, I recommend calling the shop to ask about their return policy. Also, the bulb itself should be a Philips or Osram. Anything else, or if it says something like "OEM compatible" on the box or paperwork, it's junk.
More questions? Just ask. If not, please click "Accept" and leave positive feedback! Thanks!
Make sure the part number is right, and that it's OEM not "OEM compatible" or similar. And yes, a lamp can be faulty even without shattering.
Ok, good luck.