Have TV Questions? Ask a TV Technician
Hi and thank you for using justanswer.I`m going to help you with your tv but first i will have a few questions;
While you are loosing the picture,do you still have some light(backlight) or is the screen completely dark ?
Has this problem been gradually getting worse or just happened all of sudden ?
It was a gradual loss of picture. It flickers, like interference then eventually goes black with a "no signal" symbol on the screen from the satellite receiver. But we do have sound.
o.k then you can see your tv`s menu ?
We have it turned off. Just a moment
It's on and working right now because it was unplugged but its already deteriorating. We have the menu up now but could lose it soon.
o.k then you loose the signal and menu ?
I don't know if the menu will go too. I've never tested it.
o.k leave it on and we`ll see, i do have a few more questions anyway.
you are saying that when you loose the picture you can see a message from the sat receiver on the tv screen ?
O.k then it looks like it is not the tv who is loosing the picture or signal.
Do you have a dvd ?
We had a different tv connected to the satellite and it worked fine. The DVD works fine too.
the dvd works fine on this tv ?
or does it also loose the picture ?
The dvd seems to work fine. The menu is not flickering with the picture.
So just the picture from the satellite is going ?
I think so, but the other tv worked with the satellite receiver.
o.k no problem, what kind of connection do you have , HDMI,component ?
that is between the sat. and the tv
what is component?
Y-Pb-Pr or 3 cables (rca type) for picture and 2 for audio
Okay, that's what they are.
So do you have component cables or one single HDMI ?
The 3 plugs, red white yellow
O.k then that would be the standard audio/video cables
Do you happen to have a spare cable of that type ?
i`m thinking that perhaps the yellow cable has a bad connection
I think so, one moment
either that or the tv jack where it is plugged in is defective
It seems better and flickered once but is now stable.
if you play with the yellow connector directly at the tv, does it flicker ?
or at the sat receiver
No, it has no effect.
picture is stable now ?
The brightness of the picture seems wrong too. The whites are too bright.
Do you have component inputs YPbPr on your tv ?
we're getting flicker but only intermittantly.
I don't know what that is.
the same ones i mentionned earlier , it would be written Y-Pb-Pr near the jacks at the back of your tv
yes, we do
do you also have them on the sat receiver ?
you would get a much better picture using those terminals
oh, okay, we'll give them a try
it mreans your tv is hd capable and right now you are watching it in standard resolution
Might also clear that flicker problem
You`ll have to switch your tv to that component input, and you will also need 2 extra(red/white) cables for audio
you can use your spare cable for audio and leave the yellow connector off
you have it hooked up ?
yes, way better
no flickering either
you now will have high definition although not all channels are broadcasted in hd
i believe it is that input on your tv that is faulty but in any case you won`t need it anymore
yeah, perfect thanks so much.
you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.
My drunk husband says you're a smartass
He couldn't fix it.
Thats o.k that is why i`m here