How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tim Nolan Your Own Question
Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience:  Factory trained TV repair technician. U.S. NAVY trained.
Type Your TV Question Here...
Tim Nolan is online now
A new question is answered every 9 seconds

The color on my tv is messed up. It seems to be missing green.

Resolved Question:

The color on my tv is messed up. It seems to be missing green. Can this be fixed? It is a Phillips, and is about 4 years old.
Submitted: 5 years ago.
Category: TV
Expert:  Tim Nolan replied 5 years ago.
Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)

Please give me this information and I will be happy to assist you further.

Thank you,
Tim Nolan
Customer: replied 5 years ago.
Yes it doesn't matter what I am watching, DVD, Wii, or TV. The color is messed up. It almost looks like there is too much orange.
Expert:  Tim Nolan replied 5 years ago.
Ok, the problem you have is very common in these older Philips sets, what has happened is the coolant in the tubes has most likely grown an alga like fungus.

Yes I know it sounds weird but let me explain....See your tv has three picture tubes in it, a red a blue and a green. These tubes get very hot, so to combat that the manufacture puts a liquid coolant in them. Now your tubes have actually been known to grow a algae like fungus in them and cause a horrible picture. This only happens in the blue and green tubes and not the red, this is why your picture is orange, because the red is the only bright tube left and the other two are getting covered by algae.

How do you fix this? Well its a not a fun or easy process, the tubes have to be removed from the set, then disassembled, old fluid taken out, fungus cleaned out, then everything put back together again. Then once that is complete a full alignment of the tubes must be completed to make the picture look right again. When the job is done the set looks like new again. If you have this done professionally you will be looking at around $300-400.

I am sorry I don't have a quick fix or easy answer for you on this one, please let me know if there is anything else I can do for you.

If you would like any additional information or have more questions please don't hesitate to ask!

Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated!

Thank you,
Tim Nolan
Tim Nolan and other TV Specialists are ready to help you