How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TVGURU Your Own Question

TVGURU
TVGURU, Technician
Category: TV
Satisfied Customers: 474
Experience:  15+ yrs in Consumer Electronics, Telecommunications, Computer, Voice & Data Industry
36856233
Type Your TV Question Here...
TVGURU is online now
A new question is answered every 9 seconds

My Samsung plasma television wont turn on. The red standby

Resolved Question:

My Samsung plasma television won't turn on. The red standby light does come on, and the power source is working. This may be a result of a power outage that happened while I was away from home today... Any ideas on how to get the TV to turn back on. I've unplugged it for a half-hour and left it alone, no dice.
Submitted: 3 years ago.
Category: TV
Expert:  TVGURU replied 3 years ago.
Hi there and thank you for using JA. My name is XXXXX XXXXX I'd be happy to assist. What is the complete model number of your unit? Is it plugged into a true surge suppressor? Is the power light blinking on the front of the TV or is it lit steadily? If it is blinking, how many blinks until it pauses and restarts the sequence? Thank you. Michael
Customer: replied 3 years ago.
Thanks, XXXXX XXXXX the quick reply.
The light is blinking steadily, and it was plugged into a surge suppressor when the outage occurred. Still is.
The model number is: Samsung PN42C450 42-Inch 720p Plasma HDTV
Expert:  TVGURU replied 3 years ago.
If you smell near the back of the TV, do you smell anything like burnt electronics? Is it warm to the touch, anything else you can tell me? Thank you. Michael.
Expert:  TVGURU replied 3 years ago.
Also, what happens when you press the power button on the TV? Does it try to turn on? Any clicking, buzzing, anything? Does the standby light blink?
Customer: replied 3 years ago.
No odd smells or temperatures are noticable, or were noticable when we came home (gone about 2 hours). Neither the remote control or the physical power button has any effect on the light. It's steadily on, despite pushing the power buttons.
Expert:  TVGURU replied 3 years ago.
I would recommend a few things to try before you call it into a repair center.

  1. Unplug it from the power strip and plug it directly into the wall.
  2. Try a completely different known working electrical outlet
  3. Although you had it unplugged for 30 minutes, leave it unplugged from the wall over night. It can take several hours for a TV to discharge its capacitors and it completely resets.
  4. Contact Samsung (1.800.726.7864) and set up a service ticket, you most likely have an issue with your power board. Very common for plasma TVs, not just Samsung. The reality is two or three companies make all the TVs so they suffer from similar issues. Bad power boards with weak or under sized capacitors is one of them. This causes all kinds of random power issues with plasmas.
Sorry for the unfortunate news.

If you have any further questions related to this topic please let me know. You can always ask a question even after clicking accept as long as its related to this topic. Please click the green accept button below at this time. Please also consider leaving positive feedback. Bonuses are also GREATLY appreciated. Thank you. Michael, CT-USA
TVGURU, Technician
Category: TV
Satisfied Customers: 474
Experience: 15+ yrs in Consumer Electronics, Telecommunications, Computer, Voice & Data Industry
TVGURU and other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
TVGURU
TVGURU
Management Engineering IT
223 Satisfied Customers
15+ yrs in Consumer Electronics, Telecommunications, Computer, Voice & Data Industry