How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Martin Your Own Question

Martin
Martin, Technician
Category: TV
Satisfied Customers: 4185
Experience:  Studied video technologies before university. I still fix TV's in spare time.
14666028
Type Your TV Question Here...
Martin is online now
A new question is answered every 9 seconds

My Apex tv, Model PF2425, has the child lock key displayed

Resolved Question:

My Apex tv, Model PF2425, has the child lock key displayed in lower left corner. We did this by pushing the AT&T Uverse remote too much causing the problem. Now, using the Apex remote, the instructions say to hold down the "F" button and then push the Mute button. This does not work. We put new batteries in the remote. Any suggestions would be appreciated.
Submitted: 3 years ago.
Category: TV
Expert:  Tim Nolan replied 3 years ago.

Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

 

-How old is the unit?

- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, ect.)

 

Please give me this information and I will be happy to assist you further.

Thank you,

Tim Nolan

Customer: replied 3 years ago.

Hi Tim,

It is about 5 years old. Only a U-verse box is hooked to it and it cannot display anything because the TV child lock is on. Nothing can be seen on this tv except the key in lower left corner.

Thanks,

Expert:  Tim Nolan replied 3 years ago.

Sorry, I cannot find a manual on this set, let me see if any other experts have one.

 

Tim

 

Expert:  Martin replied 3 years ago.
Hello i have the service manual. I might help you but before that i ask you to promise me to not touch anything else from what i will tell you or you can mess up the TV. Just tell me you understand this and i will give you the information.
Customer: replied 3 years ago.

Hello Martin,

Yes, that's fine. So you know, we have tried holding down the F button and then pressing Mute, to no avail.

 

We will not touch anything else other than what you tell us.

Thanks,

Cliff Russell

Expert:  Martin replied 3 years ago.
The remote may have a trouble with the F button or the mute, so i will make you enter the service menu.

1- decrease the volume to 0 with the remote.
2- press [mute] on the remote and [video] on the TV at the same time. "S" should appear on the TV and you then enter service menu.
3- use the up down left right arrow to navigate and change the value.
4- The value to change is the V-CHIP one in menu 12 (i can't tell you much on how this look on screen as i don't have an APEX tv here), it will have a 0 or a 1. You need to change it.
5- press the power button on the remote to exit the service menu mode.

Tell me if this helped.
Customer: replied 3 years ago.

Hi Martin,

Sorry, no luck yet. I pushed the decrease-volume button on the remote(the Apex remote, not the U-verse remote) several times to take it to zero, although I could not see this on the screen due to the problem.

Then I followed Step 2 exactly but "S" never appeared. The key still is in left corner.

 

I unplugged the U-verse box just in case it was interfering and then repeated the above but to no avail.

 

We normally use only the U-verse remote to turn on the tv and adjust the volume. Should we try using it for the above steps?

Expert:  Martin replied 3 years ago.
Any remote would do, only the F button is specific to apex remote. Usually entering a service menu over write any other protection. Perhaps the problem is with the MUTE button on the Apex remote.
Customer: replied 3 years ago.
I tried with the U-verse remote, pressing its Mute button and the Video button on tv at same time. No luck. Still have the key in lower left corner. What else can we do? Thanks
Expert:  Martin replied 3 years ago.
I assume you pressed them at the same time and long enough. I looked pretty much all the data i have to find some kind of reset and can't find any. The AT&T Uverse remote may have been just a coincidence and something might be wrong with the power level in the TV or with the EEPROM chip. You could still try to let the TV without the power cord for a full day (it might do the trick). Fixing that may not be obvious (because of part availability), you may contact them to get a place close to you that would work on it 1-866-4APEXGO (1-866-427-3946) Toll-Free 8am - 8pm Daily. Changing for a new TV might be to consider.
Martin, Technician
Category: TV
Satisfied Customers: 4185
Experience: Studied video technologies before university. I still fix TV's in spare time.
Martin and other TV Specialists are ready to help you
Customer: replied 3 years ago.

Martin,

Thanks for all your help. We will turn off the tv for a day and see what happens. You had more good ideas than anyone. We appreciate your efforts and we are accepting your answer. Thanks,

Cliff

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
Martin
Martin
TV Technician
4185 Satisfied Customers
Studied video technologies before university. I still fix TV's in spare time.