I am ready to undo the CC.
if you are there type and I will help you
I am here.
I will need some info
The TV model # XXXXX is there a cable or Dish box connected?
I will return in 75-80 minutes.
I am ready to fix the problem.
ok lets do it
The TV model # XXXXX and tell me is there a cable or Dish box connected?
I am here
cable model# XXXXX
where did you get this number from the cable box or the remote?
Do you know the TV model from the back of the TV?
# XXXXX back of tv
the number LC-40078UN does not come up in my serach I will need to know what cable company you are using ? the more information you give me the better I can help you
# XXXXX 40D78Un
The closed caption mesaage could be coming from either the TV or the cable box , cable companies here on the east coast are usually Brighthouse or Comcast Charter is probably a west coast company
Charter is east coast
the CC appeared after button were pushed on the remote
which box do you have motorola scientific atlantic or cisco
and I now see the TV is a sharp
motororola uses either the DCT 2500 6200 6208 6412(NNN) NNN-NNNNor 6416 box which one is yours?
2500 is black 6200 is silver
the remote involved was to the tv the DVR remote was not being used
I will return in an hour
Ok I'm downloading the manual there may be a button marked cc on the remote
page 13 shows the remote location 15 is the cc button that should turn off the closed caption
press the cc button repeatedly till it says off
It did not work
so what happens when you press the CC button?
Thank you! After reading the manual, pressing the CC button three times - the text is no longer on the screen.