TV Repair Questions? Ask a TV Technician for Answers ASAP
How do I turn off the words (closed caption)? I do not know what happened to make it appear.
I will need some information first. What is the TV model and is there a cable or Dish box connected?
JACUSTOMER-0xbfqs36 - Cable Model - LC-40078UN
Eric - Where did you get this number from the cable box or the remote? Do you know the TV model from the back of the TV?
JACUSTOMER-0xbfqs36 - I got if from the back of the TV.
Eric - The number LC-40078UN does not come up in my search. I will need to know what cable company you are using. The more information you give me; the better I can help you.
JACUSTOMER-0xbfqs36 - Charter 40D78UN
Eric - The closed caption message could be coming from either the TV or cable box; cable companies here on the East Coast are usually Brighthouse or Comcast. Charter is probably a West Coast company.
JACUSTOMER-0xbfqs36 - Charter is the East Coast. The CC appears after a button was pushed on the remote.
Eric - Which box do you have? Motorola Scientific Atlantic or Cisco?
JACUSTOMER-0xbfqs36 - Motorola.
Eric - And I now see the TV is Sharp. Motorola uses either the DCT 2500 6200 6208 6412 or 6416 box. Which one is yours? 2500 is black and 6200 is silver.
JACUSTOMER-0xbfqs36 - I have 2500. The remove involved was to the TV. The DVR remote was not being used.
Eric - Okay, I'm downloading the manual. There may be a button marked CC on the remote. Here is the manual - Linked Page 13 shows the remote location - 15 is the CC button that should turn off the closed captions. Press the CC button repeatedly until it says off.
JACUSTOMER-0xbfqs36 - Thank you! After reading the manual and pressing the CC button three times - the text is no longer on the screen.