Hi and thank you for using justanswer.
On your model there is a button on the remote control called "P.SIZE"Press it and it will allow to select different picture format.
If you want a full screen picture select the "screen fit" option
If you select screen fit then it will give you the option to adjust the position, use the arrows on your remote to adjust it.
Then press the "enter" button to memorize it.
Don`t for get that your cable box also has a picture size option,Usually on the cable remote there will be a button with this sign on it # XXXXX it may be called size ,zoom,format etc.
It also usually has 3 modes ; normal,stretch,zoom , if so then select "normal" and adjust the screen size using your tv`s remote.
With the combination of both remotes , sometimes it takes some trial and error but i`m sure you will find the correct setting that works for you.
I will wait for a while to see if you become available for chat, just send me a reply and i should be with you within a couple of minutes.
The fit to screen option is grayed out and is not available when psize is pressed.
It used to be availabel and work but suddenly dissapeared.
hello
I believe you need to have the tv in user mode , not preset but can you give me a minute while i check?
I don't no about user mode.
Thats know of course
O.k i`m back
In your tv`s menu under "picture options" check to see if the size is set to 16:9 then go back to P.SIZE
I am not at the tv now but continue the explanation please.
That would be under picture then picture option
It would help if you would have the tv nearby as we could go through the options
Also in that same menu you should look for "film mode" and set it to off before going back to the P.SIZE menu
My tv has a mode menu heading then a picture options subheading then a size subsub heading then I can select 16:9 Zoom1 Zoom2 fit to screen 4:3 and fit to width. fit to screen and fit to width are grayed out
yes I have film movie mode off. However in the last two weeks it worked with "movie" mode on
In taht same screen, does it say 16:9 ?
If the film mode is off , can you select screen fit ?
no and the psize button on the remote sends me to that same screen.
You mean the one that has the "film mode" ?
Yes all the picture options are under the same heading,
Movie mode seems only to set a certain color and brightness level.
O.k then if the p.size button sends you there then it is because that is where you will find the way to bring back your regular p.size menu
right it's the same place from the menu or the psize button.
Jsut make sure that it is set to 16:9 and film mode OFF
ok
also press enter after making changes.
hello , i think we lost each other for a while
Hello
hello, i think we lost the line for a sec
I'm back and can access the tv.
I tried you hint that the # XXXXX on the cable remote would change the pictur and it did. the fit to screen option is still grayed out but the pictur is less distorted.
Try to select wide fit and select reset
wide fit is grayed out and cannot be selected.
That is the prolblem I started out with.
Did you verify in the "picture option that the 16:9 mode is selected and that the film mode is off ?
yes
is there a way to reset the set to the factory defaults.
You could try to go into the menu under picture and perform the reset
no way to do that in mode you can only reset the zoom 1 and zoom 2 settings.
can you access your standard menu ?
It is grayed out.
How about the tools button
let me see
between the media.p and fav.ch buttons there is the menu button on your remote
If you open it you will see a picture icon/option ?
I cant see any tools menu under setup there is plug and play but it is grayed out also
what happens if you press the menu button just above the arrows?
wait there is a tools button on the remote let me try that
no the tools button just gives me sound pip and timer.
the button above the arrows is the menu button that leads to everything we have been talking about the mode, picture size etc. with the grayed out options.
What about the MENU button ?
What about it it leads to the grayed out options
not the p.size or p.mode, MENU
That is what I'm taling about that is what I have been using all this time. it gives me the options I have been telling you about.
I`m talking about the button called menu on your remote not p.size
menu gives me Mode, plug and play , sound, etc.
I`m sorry but i`m out of ideas on this one so i will opt out and your question will be reposted automatically and another tech might be able to help you better.
Ok thank you for you help. at least it is less distorted now I used the cable box remote # XXXXX bye
Good luck