Have TV Questions? Ask a TV Technician
Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.
-What is the model number for the television? (this can be found on the back of the unit)
-How old is the unit?
-Is it frozen on the guide screen for a cable/satellite box?
Please give me this information and I will be happy to assist you further.
Is the cable box guide the one frozen on the screen?
If you press the menu button on the side of the tv, the menu does not show up?
I just turned it back on and checked, HD1 color stream appears momentarily. I had pushed it previously and a menu appeared to change some settings, but I did not change anything.
So the menu is still showing up if you press the menu button?
Ok, do you have anything else hooked to this tv like a DVD player?
If you change to the right input does it show the picture from the DVD ?
Yes, I want to see if you can play a dvd on the tv....sorry.
Do all your components run to the tv through the receiver?
Honestly I think I am more confused than you are....
I need to know, is your cable box and dvd player directly hooked to the tv or are they hooked to a receiver that hooks to the tv?
I am thinking you might have a bad cable box here, have you tried unplugging the power going to the box and plugging it back in?
Yes, you are the expert! I did just that and plugged it back in, it rebooted and is working fine at the moment. Do you recommend I get a new box from the cable company? Thank you very much!