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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My LG TV picture does not fill up the screen. Can I adjust

Customer Question

My LG TV picture does not fill up the screen. Can I adjust it to fit?
Submitted: 6 years ago.
Category: TV
Expert:  James replied 6 years ago.
Hi There,

Do you have a cable or satellite box connected by any chance ?

If so could you provide me with the manufacturer and model number ?

James
Customer: replied 6 years ago.
I have Satallite

Expert:  James replied 6 years ago.
If so could you provide me with the manufacturer and model number of the satellite box ?

James
Customer: replied 6 years ago.
I have Satallite DirectV Card #XXXXX 6110 6300
Customer: replied 6 years ago.
I have Satillite card #XXXXX 6110 6300
Customer: replied 6 years ago.
The Satillite box is made by Directv ut cannot find a model no..


Customer: replied 6 years ago.
Are you still working on my question Maybe you did not understand my question? I have only had my TV one week and cannot get a full screen program-- I was told when I bought it that the picture would be full. But now I have only have half a picture. There is 6 inches on all sides blank. Should I expect 42 inches?
Customer: replied 6 years ago.
Are you still there James and working on a reply?
Customer: replied 6 years ago.
I could not find Modelor serial number of satillite box but it is made by DirectV.
Customer: replied 6 years ago.
Please let me know if you are working on my question.
Customer: replied 6 years ago.
Are you still working on my question? I need to know.
Expert:  James replied 6 years ago.
Hi There,

Sorry for not getting back sooner, but I've been having internet connectivity problems.

Is there no model number anywhere on the Direct TV box ? Sometimes it will be on the back near the power cable inlet. ?

James
Customer: replied 6 years ago.
I will answer your question if I can
Customer: replied 6 years ago.
Please let me know if you are able to give me n nswer
Customer: replied 6 years ago.
Please let me know if you are able to give me an answer
Expert:  James replied 6 years ago.
Hi There,

As I said before, I really need to know the model number of your DirectTV box, before I can help any further, it might be on the rear of the box.

It sounds like you need to change the aspect ratio of your direct TV box, but without the model number its very hard to give you complete instructions.

James