How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James
James, Technician
Category: TV
Satisfied Customers: 2205
Experience:  AV Service Engineer (4 Years)
24944807
Type Your TV Question Here...
James is online now
A new question is answered every 9 seconds

Remote and power button on TV not working. Weve pressed the

Customer Question

Remote and power button on TV not working. We've pressed the power button on TV over a thousand times; red light turns green and then red again. Have changed batteries in remote two times in the past two weeks. What's up?. Soyo Model # XXXXX`8A////b
Submitted: 5 years ago.
Category: TV
Expert:  Walt-mod replied 5 years ago.
My name is XXXXX XXXXX I'm a Category Moderator on Just Answer.

Thanks for your question! This is not a request for more information and I apologize if this message caused you any confusion.

I'm sorry that you haven't received an answer yet. Most questions are responded to within the hour, but this can depend on different factors, including the difficulty of your question, how many questions are being posted by customers, whether or not this type of question can be answered in an on line forum and how many Experts are on the site at the time your question posts.

I will go ahead and try to find an Expert to assist you with your question and appreciate your patience. You will receive an email notification when an Expert replies to you, just as you did here. Unfortunately, I can not guarantee a time-frame for which yours will be answered and I apologize a head of time if the wait is longer than expected.

Please do not reply to this message unless you do not need further help. If that is the case, please let me know and I can assist you with that. When you reply, it locks out the question from the Experts and will slow down their response time to you. If they need more information, they will let you know.

Please remember that if you get a satisfactory answer from your Expert to click the green accept button so the Expert is compensated for a job well done. Positive feedback is appreciated by them also. :)

If you have any questions regarding deposits or billing, please feel free to use the help link below:

http://ww2.justanswer.com/help



Best,
Walter
Moderator
Expert:  James replied 5 years ago.
Hi There,

Chances are there is a problem with the power supply board in the TV.

The only thing I would suggest is to leave it unplugged for 24hrs then try turning it on again. This has the effect of discharging all of the capacitors within the unit, and effectively soft rebooting the unit.

What to do next depends entirely on whether you want to try and fix it at home, and have a good multimeter and are comfortable with soldering. If you are then let me know and I'll tell you what to look for. Otherwise you'd be best off taking it to a local electronics repair shop.

Typically the some of the capacitors on the board can go faulty.

Alternatively, if you have had it for less than a year, take it back to the place you bought it from and have them deal with it.

Hope this helps

James
Customer: replied 5 years ago.
NT-SYTPT3218AB Soyo TV

The TV does eventually go on but it has taken as long as 20 to 25 minutes of constant pressing of the power button on top of the TV. Do you still think it's a capacitor problem? Also, why isn't the remote responding?