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hit tv, hold set up down till it blinks twice, punch in 991, (Should blink twice again), hit number 1 (should blink twice) then slowly keep hitting ch up till tv turns off, then hit setup.Also to get the code once it's turned off, use the same method, but type 9-9-0 instead of 9-9-1 to unlock the code you wanted to know, for each digit. The code for Sanyo is 10154
SORRY I HAVE NO INFO ON YOUR ISSUE,, IT SHOULD WORK SIMPLY SO I WILL OPT OUT