How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TV Tech1 Your Own Question

TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 4794
Experience:  30 Years experience. Authorized Warranty servicer.
Type Your TV Question Here...
TV Tech1 is online now
A new question is answered every 9 seconds

what causes my screen to suddenly go black

Customer Question

what causes my screen to suddenly go black
Submitted: 3 years ago.
Category: TV
Expert:  Dan replied 3 years ago.

Thanks for the question. My name is Dan.

What's the model number? This will be on the back panel. Also, when the screen goes black, do you still have sound?

Customer: replied 3 years ago.
Model No. 42PC3D-UD

Yes there is sound and the Screen is not totally black . there is a partial picture on the right hand side but it is mostly red.
Expert:  Dan replied 3 years ago.
Is half the screen dark? 50/50?

Can you take a picture? That would be helpful. Use the green "tree" icon that's just above where you're typing... JPG, PNG or GIF (1MB limit). If the tree icon doesn't work or if you don't have one, use Photobucket or Flickr... or MediaFire... any file hosting site. Then post back here with a link. Thanks!
Customer: replied 3 years ago.
I would say it is closer to 75% dark. Sorry not able to do the picture thing
Expert:  Dan replied 3 years ago.
Ok, so 75% dark... 25% picture, but that part has a red tint?
Customer: replied 3 years ago.
Thanks for your efforts but my husband couldn't wait for a answer and had a technician come and take a look at it today and will put a new 'part' in on Monday. Please cancel my account.

E Butler
Expert:  Dan replied 3 years ago.
No worries... let me know if you need anything else.

Customer: replied 3 years ago.
Due to the repeated requests for more information my husband decided to call in a technician who discovered a problem with one of the boards which will have to be replaced. Thank you for you efforts but since you are not able to give me an answer I would like you to close my account as this unfortunately doesn't seem to work for me. Thanks again for your help.

Liz Butler

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • TV Tech1


    Satisfied Customers:

    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • TV Tech1's Avatar

    TV Tech1


    Satisfied Customers:

    30 Years experience. Authorized Warranty servicer.
  • Rod's Avatar


    TV & Communications Sys Repair

    Satisfied Customers:

    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • Louie's Avatar



    Satisfied Customers:

    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • Nathan's Avatar



    Satisfied Customers:

    Custom home theater installer, authorized dealer top brands.
  • Steven's Avatar



    Satisfied Customers:

    Ma. Master Technician Lic. Authorized Warranty Support.
  • Pete's Avatar


    Electronic Engineer

    Satisfied Customers:

    12+ years experience installing and repairing electronics.
  • James's Avatar



    Satisfied Customers:

    AV Service Engineer (4 Years)