Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.
-What is the model number for the television? (this can be found on the back of the unit)
-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, ect.)
Please give me this information and I will be happy to assist you further.
Do you have a cable box?
Is there a button on the cable box remote that says PIC SIZE, FORMAT, ASPECT, ECT.?
I do not see anything that resembles pic size. i would think it would be on the setting button, but that does not help me.
On the INSIGNIA remote below the 9 button there is a ZOOM button, does that button do anything?
You do not have the insignia remote that came with the tv when you bought it?
Awesome news, glad you got it going!