Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.
-What is the model number for the television? (this can be found on the back of the unit)
-How old is the unit?
Please give me this information and I will be happy to assist you further.
Sorry, I do not have any information on this model, I will opt out and see if any other experts have information for you.