Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.
-What exactly does the tv do when you turn it on?
-Do you have sound?
-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, ect.)
Please give me this information and I will be happy to assist you further.
when we turn it on...we can hear the noise that turns it on...see two green lights and one red flashing continously. Usually only 1 green light when you turn it on. The volume works. The unit is 4 years old.
There is a very good chance that we have a bad lamp here. Which is about the best case for you.
Do you still have your owners manual? If so there are instructions on how to remove the lamp. I think the first thing we should do here is take it out and inspect it. We might find that it is shattered and know without a doubt that it needs to be replaced.
If you do not have you owners manual let me know and I will get you instructions on how to change the lamp.
Also if you don't know about the lamps in these sets here is some information: These lamps are a "consumer replaceable item" meaning they are made for you to change. This is similar to changing a light bulb in a lamp but allot more expensive and a little more difficult. These lamps last on average anywhere from 1 to 3 years before they need to be changed. They also burn out based upon the number of hours the tv is on and the number of times the tv is turned on in its life. The more you watch the tv the faster the lamp will burn out, and the more you turn the tv on and off the faster it will burn out. There is really no way to prolong the life of a lamp other than not watch the tv, so most people don't worry about it to much and just expect for this to happen ever couple of years.
If you have the owner's manual, follow the instructions and remove the lamp, tell me what you see. If you don't have it let me know and I will get you the instructions to remove it.
If you would like any additional information or have more questions please don't hesitate to ask!
Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated! Thank you,Tim Nolan
I recommend www.dlplampsource.com but you can choose any place you like...
Also if you are facing the tv, look on the back left side, do you see a small door in the back? (not the round one half way up, but one near the bottom of the tv) take that door off and then you can remove the lamp and inspect it.
Well sometimes you can tell by looking at it and sometimes you cannot. If you pull it out and glass is rolling around that is a bad sign, another sign is if the metal conductor from the center to the side is broken in half, lastly if at the base of the filament in the center has a tumor on the side of it that is not good either.
If you like you can take a head on picture of it and post it to me, I will inspect for you.
If you would like any additional information or have more questions please don’t hesitate to ask!Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated! Thank you,Tim Nolan
You can post a message to me Sunday, but I am not sure if I will be here much, most likely in and out I normally take Sundays off. I work Monday, Tuesday, Wenesday, Friday and Saturday. But normally I stop in for an hour or 2 on sundays.
Ok well the lamp can look perfect and still be bad so keep that in mind, but also you could have a bad power supply, ballast, color wheel, dmd board, or digital board.
Earlier you mentioned that you can hear the noise that turns it on, what do you mean by this? can you describe this noise?