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Anthony F.
Anthony F., Owner of TV Service Center
Category: TV
Satisfied Customers: 9830
Experience:  20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.
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I have a Mitsubishi WD 62525. I just replaced the light engine

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I have a Mitsubishi WD 62525. I just replaced the light engine and ballast as well as a new lamp. I started the tv and it had a short illumination followed by a red lamp light. I now get error code 34 please help? I am very frustrated with this tv and already have close to a grand into repairs with no fix in site!
Chat Conversation Started
Anthony's TV :

Hello JA Customer I have been fixing Tv and Electronics since I was 5 years old With better than 20 years experience and 17 years in business

Anthony's TV :

34 is a fan error

Anthony's TV :

check the DMD fan

Anthony's TV :

you cannot see this fan

Anthony's TV :

its hiiden under the big metal ducts that feed to the dmd on the engine

JACUSTOMER-vfatrclo- :

What does DMD stand for?

Anthony's TV :

Digital Media Device

Anthony's TV :

it is the DLP chip itself

Anthony's TV :

You just replaced the light engine?

JACUSTOMER-vfatrclo- :

There is no fan under the metal ducts? There is one on the back of the main rear cover and one towards the bottom of the light engine from what I remember? I am in the process of removing the back cover now...

Anthony's TV :

Did you not take the fan off the DMD board on the old engine and put it on the new one?

JACUSTOMER-vfatrclo- :

I originally had a tech come out and said I needed a new light engine because the color wheel was bad. He replaced that and it still didn't work so than he said I need a new ballast. I found these mits refurbished parts on line for about a third of the cost and watched the tech install the light engine and ballast that he had brought out, but his ballast was missing a connection part so he had to tear all his parts back out and told me the repair bill was going to be close to 1500. I found these parts on line for about 300.00 total. I installed them this past weekend and got the error code 34 with a red light. The tech from the store will not return my calls so I really appreciate your help with trying to fix this tv.

Anthony's TV :

do you have a camera?

JACUSTOMER-vfatrclo- :

yes

Anthony's TV :

pull the metal shield off with the fan mounted on the back

Anthony's TV :

unhook the fan and remove that metal shield

Anthony's TV :

then get your camera and take a picture of the engine

Anthony's TV :

try to get the area in the middle of the tv

Anthony's TV :

and i will talk you through the next step

Anthony's TV :

use the tree icon to upload the pix

Anthony's TV :

pix size must be less than 1 mb

JACUSTOMER-vfatrclo- :

ok, give me about 10 mins or so...

Anthony's TV :

I am wondering if the tech even put the fan in the tv

JACUSTOMER-vfatrclo- :

Okay, have back panel and metal panel off, disconnected fan on medal panel. I took a picture but not sure how to send it to you. The tree thing doesn't seem to be working??

Anthony's TV :

ok you can open an account at http://www.photobucket.com

Anthony's TV :

and you can send the link to me to download

Anthony's TV :

if the tree icon wont work

JACUSTOMER-vfatrclo- :

Does this cost me anything?

Anthony's TV :

no photobuket is fee

Anthony's TV :

free

JACUSTOMER-vfatrclo- :

okay the pictures should be there under Mits TV file

Anthony's TV :

ok you gotta cut and paste the share link

JACUSTOMER-vfatrclo- :

I hope that's it?

Anthony's TV :

Directly to the right of the jack pack is a metal chimney box

Anthony's TV :

there is a small fan under that assy

JACUSTOMER-vfatrclo- :

Okay, I removed the one metal duct and there is a fan behind it attatched to the light engine...

Anthony's TV :

you have to loosen the screws to the ductwork that goes along the back to get to the fan

Anthony's TV :

assuming of course that tech actually put the fan in there

Anthony's TV :

ok does it run when you try the tv?

Anthony's TV :

you will have to connrct the other fan on the matal back

Anthony's TV :

so all fans are connected

JACUSTOMER-vfatrclo- :

I'm a little confused, there are 2 fans on the light engine. One that is connected to the back metal panel and one on the bottom of the housing for the bulb....right?

Anthony's TV :

and there is a third one inside the duct

JACUSTOMER-vfatrclo- :

When I plugged the tv in it tried to start up, illuminated for about 5 seconds and than went to the red lamp light.

Anthony's TV :

did the small fan inside the duct spin?

JACUSTOMER-vfatrclo- :

Is the duct the black housing that connects the bulb housing to the actual projector?

JACUSTOMER-vfatrclo- :

How would you tell? Not sure?

Anthony's TV :

you have to remove the duct work that goes along the back of the tv near the jack pack

Anthony's TV :

no its no where near the bulb

JACUSTOMER-vfatrclo- :

ok, I did remove the middle duct work (metal) right? Do I need to remove the one that is in front of the ballast as well?

Anthony's TV :

no you need to work the other way im going to upload a pix of where this fan is suppose to be

Anthony's TV :

http://i888.photobucket.com/albums/ac84/Falvoant/Decorated%20images/DSCN0382.jpg

JACUSTOMER-vfatrclo- :

I'm going to send you a couple more pictures

JACUSTOMER-vfatrclo- :

here they are

Anthony's TV :

ok first picture

Anthony's TV :

yes that is the fan

JACUSTOMER-vfatrclo- :

okay, you should see the fan on the pic I just sent you. It looks like we are on the same page

JACUSTOMER-vfatrclo- :

now what?

Anthony's TV :

there is a white protector above it i see it is unplugged

Anthony's TV :

it should be plugged in

Anthony's TV :

also the three wire plug for that fan is that plugged in?

JACUSTOMER-vfatrclo- :

yes it was, I just unplugged it when we took the duct off

Anthony's TV :

ok what about the plug to the fan?

JACUSTOMER-vfatrclo- :

Yes, JB to JB right

JACUSTOMER-vfatrclo- :

which plug

Anthony's TV :

ok now make sure the plugs are in

Anthony's TV :

all of them

Anthony's TV :

plug in the fan hanging on the metal sheet

Anthony's TV :

try the tv

Anthony's TV :

watch that fan see if it spins

JACUSTOMER-vfatrclo- :

I'm gettin an orange blinking status light? Do I have to put everything back together to start the tv?

Anthony's TV :

the orange light is the filter detect switch on the right side by the ballast

Anthony's TV :

when you removed the duct there is a small switch

Anthony's TV :

there

Anthony's TV :

put the filter back on or trip the switch manually

JACUSTOMER-vfatrclo- :

I just put the dust cover back on, it now has a green blinking timer light?

Anthony's TV :

good wait untill it stops then you can turn it on

Anthony's TV :

shouls stop in 70 secs

JACUSTOMER-vfatrclo- :

still blinking

JACUSTOMER-vfatrclo- :

Do I need to do a system reset?

Anthony's TV :

if it does not stop in 70 secs you have a serious issue and youll have to send the chassis to mits for rebuilding

Anthony's TV :

reset will just start it over again

Anthony's TV :

its trying to boot the dm board

Anthony's TV :

this also could be a reason for te 34

JACUSTOMER-vfatrclo- :

What is the Chassis? and how expensive is that to fix? Can I do it?

JACUSTOMER-vfatrclo- :

Okay I reset it and it stopped blinking after about 40 seconds

Anthony's TV :

this is the one thing you did not change

Anthony's TV :

ok start it

JACUSTOMER-vfatrclo- :

should I try to turn it on?

JACUSTOMER-vfatrclo- :

okay, the fan is spinning, the light illuminated for about 8-10 seconds and than went out. The fan is still running..

Anthony's TV :

ok you have a bad chassis

Anthony's TV :

thats the module to the left

Anthony's TV :

with the jacks on it

Anthony's TV :

mits will rebuild this

Anthony's TV :

did you originally buy the tv?

Anthony's TV :

you the orinal owner?

JACUSTOMER-vfatrclo- :

Is it very Expensive and can I take it apart to send it in?

Anthony's TV :

mits recomends a mits auth servicer does it

JACUSTOMER-vfatrclo- :

Yes I am

Anthony's TV :

if you are the original owner you can get them to pay for the repair

Anthony's TV :

why did change the engine to begin with?

JACUSTOMER-vfatrclo- :

Well, they already gave me credit towards a new tv and they wanted me to junk this one. I have a hard time doing that since this tv is less than four yrs old. If I can fix it I will keep it and use the credit towards a new tv, probably LED this time!

JACUSTOMER-vfatrclo- :

Can I pull this chasis and send it or is that not an option?

Anthony's TV :

ok well mits charges an ASC about 300.00 to rebuild the chassis with a 6 month gaurantee

Anthony's TV :

the asc charges labor

Anthony's TV :

and you end up with 600-700 repair

JACUSTOMER-vfatrclo- :

Is there anyway I can save myself the labor cost and do this myself?

Anthony's TV :

I suspect this may have been your original and only problem?

Anthony's TV :

mits wont deal with you

Anthony's TV :

they only do this through an asc

JACUSTOMER-vfatrclo- :

If I can get the place I bought it from to send this in, can you help me take it out and possibly replace it?

Anthony's TV :

yes

JACUSTOMER-vfatrclo- :

My email [email protected]

Anthony's TV :

that wont work here

Anthony's TV :

not allowed to exchange email

JACUSTOMER-vfatrclo- :

let me talk to the service rep and see if he can help me out. Than maybe we can get this thing going again? What do I owe you for your help tonight?

Anthony's TV :

whatever you feel it was worth use the accept button and add a bonus if you wish

Anthony's TV :

thanks

JACUSTOMER-vfatrclo- :

how do I get in contact with you again if I need your help?

Anthony's TV :

save an email link to the question

JACUSTOMER-vfatrclo- :

Would that be Anthony's TV

Anthony's TV :

yes

JACUSTOMER-vfatrclo- :

Thanks for your help!!

Anthony's TV :

thanks for using JA

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