Hello and welcome to justanswer.com my name is XXXXX XXXXX X'm here to help you with your TV problem.
Please press the CC button on your remote control.
If this doesn't work please kindly tell me the model number of your TV.
Do you have Cable TV etc?
Thankyou for your reply,
Since your TV doesn't have a CC button then it appears that the CC is coming from the Cable box.
I'm going to take a guess at what model of Cable box that you have and choose this one
On pg10 it shows that to access the CC feature you press the "Menu" button on the front of your Cable box and you can turn CC on & off from that menu.
If this is not your model then please kindly tell me the model number which will be on a label on the back of the Cable box.
If the CC is indeed coming from the Cable box then when you watch another source like a DVD for instance you will not see a CC box on the TV. Is this correct please?