How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tim Nolan Your Own Question

Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience:  Factory trained TV repair technician. U.S. NAVY trained.
12486280
Type Your TV Question Here...
Tim Nolan is online now
A new question is answered every 9 seconds

Have a JVC BBE D-ILA 52Z575. Red and blue lights flashing when

Resolved Question:

Have a JVC BBE D-ILA 52Z575. Red and blue lights flashing when TV shut down. Now it won't come on and lights still flash.No manual. Any suggestions?

Thanks Yannick.
Georgetown, Ontario.
Submitted: 4 years ago.
Category: TV
Expert:  Tim Nolan replied 4 years ago.

There is a very good chance that we have a bad lamp here. Which is about the best case for you.

 

I think the first thing we should do here is take it out and inspect it. We might find that it is shattered and know without a doubt that it needs to be replaced.

 

If you do not know how to get it out let me know and I will help you get it out.

 

Also if you don't know about the lamps in these sets here is some information: These lamps are a "consumer replaceable item" meaning they are made for you to change. This is similar to changing a light bulb in a lamp but allot more expensive and a little more difficult. These lamps last on average anywhere from 1 to 3 years before they need to be changed. They also burn out based upon the number of hours the tv is on and the number of times the tv is turned on in its life. The more you watch the tv the faster the lamp will burn out, and the more you turn the tv on and off the faster it will burn out. There is really no way to prolong the life of a lamp other than not watch the tv, so most people don't worry about it to much and just expect for this to happen ever couple of years.

 

If you have the owner's manual, follow the instructions and remove the lamp, tell me what you see. If you don't have it let me know and I will get you the instructions to remove it.

 

 

 

If you would like any additional information or have more questions please don't hesitate to ask!

 

Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated!

Thank you,
Tim Nolan

Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Tim Nolan and 9 other TV Specialists are ready to help you
Customer: replied 4 years ago.
I have changed the lamp twice since we bought it (2005). I am 99% sure it's not the lamp. I have inspected it and it looks good, no cracks or burn out. (6 months old) Usually just the red light flashes when the lamp is done. In this case it is both red and blue lights flashing quickly. Somewhere on the internet we found that it said we need a new power inverter, if so I could not see a Power Inverter. Anyways! very disappointed in the T.V . Fantastic picture but too many expensive problems. If you have any suggestions on what to do now, I would sincerely XXXXX XXXXX Thanks for getting back to me.

Thanking You,
Yannick
Georgetown, Ontario
Expert:  Tim Nolan replied 4 years ago.

Can you take a picture of the lamp from a head on view and post it to me? (if you can post a picture, please click the icon above where you are typing with the green tree on it. This will allow you to upload a picture)

 

 

Tim

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)