How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TV Tech1 Your Own Question

TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 5236
Experience:  30 Years experience. Authorized Warranty servicer.
26807325
Type Your TV Question Here...
TV Tech1 is online now
A new question is answered every 9 seconds

I own a Hitachi TV, 32UX51B. I had it moved from one room

Resolved Question:

I own a Hitachi TV, 32UX51B. I had it moved from one room to another. It was working prior to moving it. I have cable & I hooked the cable onto the outlet & when I turned the TV on I had nothing but snow. I rechecked the hookup into the TV & also the wall. I even move the cable from antenna B go antenna A which is where it was working in the other room. Another problem is that I dropped the remote onto a tile floor & now it doesn't work. The remote # XXXXX XXXXX Can you maybe suggest what I should do about the TV snow & also can I still get another remote. I doubt it can be fixed. Or maybe so.
Thanks much for your help. The TV still has a beautiful picture when it works & I love the picture in picture. I have a newer TV but prefer this one.
Submitted: 4 years ago.
Category: TV
Expert:  TV Tech1 replied 4 years ago.

I'm surprised you're getting snow on a TV set AFTER moving it....sounds more like a cable line that isn't connected to cable.

 

You should try another TV on that cable line to see if it's Dead or not...or take your TV back over to the original connection it was using first....

 

If you dropped your TV set carrying it, you may have damaged the board the Tuner is on.

 

As for the Remote :

 

graphic

 

That "special order" tells me the TV is definitely getting OLD - that's why it's a special order, the distribution company doesn't want to stock parts on it anymore, they want their assets in a more "liquid" environment.

 

Now, did you drop your TV? Pull the TV's RF cable while moving it? That would make sense to me if you did, but just lifting it, and moving it to another room shouldn't make the tuner quit working...that's why I asked if you tried another TV on that cable line you are using--some lines can be disconnected, but installed for "future usage"

 

So let's make sure that cable line works on another TV or that TV does or does NOT work on the original cable you had it connected to.

 

I'll get the part number for your TV ....

 

Oh, this is going to take some time, your TV set was built in 1997 and it's 13 years old --that's the reason that remote control is a "special order" for sure. They stop manufacturing parts by the 12th year and now they are just depleting their stock.

 

 

Tuner part number -- HC00322

 

Location U101

 

That part is still available.

 

graphic

 

 

All you'll need is a soldering iron, some Chemwik desoldering braid, and a needle nose plier to extract the tuner and install it back on the main board. --All available at Radio Shack (get the 40 to 70 watt iron for this job)

 

But MAKE SURE you have a LIVE cable line FIRST ! You don't want to go buying a tuner when your cable line is dead and causing your symptom.

 

If you have any questions, just ask

If you are finished, please press the ACCEPT button.

 

 

Thank you.

 

 

 



Edited by TV Tech1 on 8/1/2010 at 1:19 PM EST
TV Tech1, Technician
Category: TV
Satisfied Customers: 5236
Experience: 30 Years experience. Authorized Warranty servicer.
TV Tech1 and 3 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
TV Tech1
TV Tech1
4814 Satisfied Customers
30 Years experience. Authorized Warranty servicer.