How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Anthony's... Your Own Question
Anthony's TV, Owner of Service Center
Category: TV
Positive Feedback: 96.9 %
Satisfied Customers: 9656
Experience: 20 years experience in TV Repair TV Production and Engineering
Type Your TV Question Here...
Anthony's TV is online now
A new question is answered every 9 seconds

I have a 7 yr old Sony LCD Projection TV, KF-42WE610, serial

Resolved Question:

I have a 7 yr old Sony LCD Projection TV, KF-42WE610, serial(NNN) NNN-NNNN It has a screen 'burn' located lower left, is yellow and in the shape of a pretzel about 4"x 5". It's been there for 4-5 years. I've been operated the set in the 'NORMAL' mode since the other three 'wide' modes give me too much distortion. In this NORMAL mode I barely see the yellow 'burn'. All these years I've been viewing a max 27" wide picture on the 42' screen. The 'burn' is just barely visible on the left side. Recently I installed HD and I now can get undistorted full screen pictures. It's beautifull however the 'burn' stands out especially on a white background. Now I would like to keep the set. Can you advise how I could remove the yellow pretzel without costing a fortune.

Submitted: 3 years ago.
Category: TV
Picture
Expert:  Anthony's TV replied 3 years ago.

Hello JA Customer
I have been fixing Tv and Electronics since I was 5 years old
With better than 20 years experience and 17 years in business
There is a Class Action issue over this now
Call Sony
Tell them you have a Bad "Optical Block"
the part is thousands of dollars
see if Sony will cover it for you
if not you wont fix it
but they may cover the part or labor or both
CALL SONY

Ask Your Own TV Question
Customer: replied 3 years ago.

As you suggested, I contacted Sony (by phone). Got somebody from Bangladesh I think - very hard to understand. I'm guessing somwhat, but I believe he said I would be e-mailed by Sony as to what action Sony will take regarding this Optical Block problem of mine. Sounded like some sort of discount on a TV not using the optical block. I did get an email the next day from Sony but it was only a survey regarding the quality of their customer service performanceI. They did assign a (case) number to my contact. Can you tell me if in facf this optical block matter of Sony's is covered by a Class Action suit. My problem still exists even with your excellent help. I have to find a way to contact the right people at Sony. Do you have any suggestions?

Expert:  Anthony's TV replied 3 years ago.



You have a case number XXXXX to it whenever you call them
Here is what I know
Your TV was a big problem and I have chaqnged hundreds of them in and out of warranty all paid for SONY
Use words like Lawyer and Attourney General when you speak to them
I was an Authprized Servicer for Sony for 10 years
I dropped them last year
when the whole company changed
and downgraded product and service
So i dont know what the current procedure is

Anthony's TV, Owner of Service Center
Category: TV
Positive Feedback: 96.9 %
Satisfied Customers: 9656
Experience: 20 years experience in TV Repair TV Production and Engineering
Anthony's TV and 9 other TV Specialists are ready to help you
Ask Your Own Question Now

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • Chuck Williams's Avatar

    Chuck Williams

    Technician

    Positive Feedback:

    99.4 %

    Satisfied Customers:

    3774
    Over 25 years of experience servicing AV electronics to component level, ISF and THX Cert.
< Last | Next >
  • http://ww2.justanswer.com/uploads/chuckwilliams/2008-11-19_195529_chuck_spot.jpg Chuck Williams's Avatar

    Chuck Williams

    Technician

    Positive Feedback:

    99.4 %

    Satisfied Customers:

    3774
    Over 25 years of experience servicing AV electronics to component level, ISF and THX Cert.
  • http://ww2.justanswer.com/uploads/experttv/2009-04-30_195358_justanswer.jpg Tim Nolan's Avatar

    Tim Nolan

    TV Repair Technician

    Positive Feedback:

    98.0 %

    Satisfied Customers:

    19013
    Factory trained TV repair technician. U.S. NAVY trained.
  • http://ww2.justanswer.com/uploads/AR/aricaudio/2013-3-26_231551_Resampled20120719145857451.64x64.jpg Aric's Avatar

    Aric

    Technician

    Positive Feedback:

    96.8 %

    Satisfied Customers:

    8331
    10 years installing and repairing TV's and AV
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2012-6-7_4540_dan.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Positive Feedback:

    98.4 %

    Satisfied Customers:

    5455
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Positive Feedback:

    97.1 %

    Satisfied Customers:

    4629
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/AN/AnthonysTV/2012-6-7_233238_3261031015069915578622451030122311518740971194455o.64x64.jpg Anthony's TV's Avatar

    Anthony's TV

    Owner of Service Center

    Positive Feedback:

    96.9 %

    Satisfied Customers:

    3896
    20 years experience in TV Repair TV Production and Engineering
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Positive Feedback:

    98.5 %

    Satisfied Customers:

    2350
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.