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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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my picture on my philiips tv is shrinking from the top and

Customer Question

my picture on my philiips tv is shrinking from the top and bottom too. i can no longer see the top of people's head if it is a close up or they are standing. i can not see the time etc across the top of the screen. it is black above and below, right now about 2 inches on top and 1 to 2 inches on bottom, it varies. just like you took a computer screen and decreased it. help
Submitted: 6 years ago.
Category: TV
Expert:  ProTV and Audio replied 6 years ago.

Dear JA customer,

 

Thank you for your question.

 

So that I may further assist you, could you please supply the full model number of your TV?

 

Thank you for your Just Answer question and I look forward to your response.

 

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