How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James , Technician
Category: TV
Satisfied Customers: 2205
Experience:  AV Service Engineer (4 Years)
Type Your TV Question Here...
James is online now
A new question is answered every 9 seconds

My Vizio 42 HDTV is now in Closed Caption mode of OFF ,

This answer was rated:

My Vizio 42" HDTV is now in "Closed Caption" mode of "OFF", but the the TV is showing the conversation. I have tried using the procedure in the handbook, but I have been unable to get the CC to change from "OFF" to "ON" ( the TV looks as though it is operating in CC--"ON".) It just switched to this mode, as I do not recall intentionally wanting CC--"ON".
Can you help me to understand what might be the condition or problem?

Thanks, JG
Hi There,

Do you have a cable or satellite box connected by any chance ?

If so could you provide me with the manufacturer and model number ?

Customer: replied 6 years ago.
I have Suddenlink Cable Service. The Cable box is: PACE TDC 787X HD DVR with a --Universal Electronics, ATLAS OCAP 5-Device Remote Control. JG
Customer: replied 6 years ago.
James, ---How is it going for getting a resolution?
Hi There,

Sorry for the delay, I was having internet connectivity issues at my end,

1. Make sure that your set-top is turned on (the POWER light is green).

2. Press the POWER button on your set-top (the POWER light goes red), then press the MENU button.

“ASPt” (or another of the 8 “words” shown right) should then appear on the front-panel display. If it does not appear, press the MENU button again. You should see the PACE USER SETTINGS menu on your TV screen.

3. Press the Up or Down button until the front panel shows “CC”. On the PACE USER SETTINGS menu, Closed Captions is highlighted when “CC” is on the front panel.
4. Press the Right directional button. The Closed Captions menu appears on your TV screen, see right. The current Closed Captions (CC) setting, either “ON” or “OFF” is highlighted on the menu.
5. If you want to change the setting, press the SELECT button - the setting changes.
6. Press the Left directional button. The front panel shows “CC” again and the PACE USER SETTINGS menu reappears.

7. Press the POWER button to remove the PACE USER SETTINGS menu and return to normal viewing.

This should turn closed captions off.

James, Technician
Category: TV
Satisfied Customers: 2205
Experience: AV Service Engineer (4 Years)
James and 2 other TV Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Previous | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • Louie



    Satisfied Customers:

    25+ yrs. experience in the field and 5+ yrs. online, down to component level.
< Last | Next >
  • Louie's Avatar



    Satisfied Customers:

    25+ yrs. experience in the field and 5+ yrs. online, down to component level.
  • Rod's Avatar


    TV & Communications Sys Repair

    Satisfied Customers:

    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • Pete's Avatar


    Electronic Engineer

    Satisfied Customers:

    Over 16 years of experience installing and repairing electronics.
  • Steven's Avatar



    Satisfied Customers:

    Ma. Master Technician Lic. Authorized Warranty Support.
  • euro-pro llc's Avatar

    euro-pro llc


    Satisfied Customers:

    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • Daniel's Avatar


    Electrical Engineer

    Satisfied Customers:

    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • Conrad's Avatar



    Satisfied Customers:

    Training on many types of consumer electronics, training on Sony Samsung and JVC