Hello JA customer,
Thank you for your Just Answer question.
So that I may further assist you, I need some additional information.
Are you using a Cable or SAT box?
Thank you for the additional information.
This should be limited to either the Box or TV picture size setting.
The TV remote has a "PIC SIZE" setting on the remote, 2nd button top left, and the Direct TV remote should have a "Ratio" button top left.
Please try these two buttons to change the size of the picture.
We work on a commission as part of the deposit value, and welcome the opportunity to answer your question. Positive feedback is always appreciated as well as bonuses.
Thank you, XXXXX XXXXX like to bring up the user manual for this remote, do you have the Dish Box model number handy?
Thank you, XXXXX XXXXX only limited information, and low definition pictures. However, there may be an "ASPECT" button on the remote, or inside the right side door cover, or the menu of the Dish Box, that can be independently set for the DVR and SAT signal.
Try that feature if it is available, to see if that will get you by until you can get the TV remote.
Ok, I just got your post on the Format , button.