i tried this also
It looks like the troubleshooting advice I provided matches the steps you have already taken. I am sorry I could not resolve the problem; however, I think you have taken the steps to rule out tv programming errors. I did my best at providing the troubleshooting steps, so you may need to have a TV tech take a look at it.
Thank you for using Just Answer, and good luck with your TV.
Hi, I'm going to take a look at your entire system to see why you have a ZOOMED picture.
Most of the time the PSIZE setting is set to ZOOM and it should be set to FULL.
However, to ISOLATE WHERE the ZOOM is coming from....we use the 4:3/NORMAL PSIZE setting, and we look at a channel like ESPN or MSNBC because they have scoreboards at the bottom of the picture....
And if you have your TV PSIZE set to 4:3 -- You should SEE the scoreboard at the bottom.
Now if your Scoreboard is STILL ZOOMED OUT....then we need to deal with the Cable box's settings and the DVD player if you have problems there....
So set your TV's PSIZE to 4:3, Look at MSNBC or ESPN and tell me if you see the whole scoreboard or not.