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Rick williams
Rick williams, Technician
Category: TV
Satisfied Customers: 7445
Experience:  20 YEARS OF TV REPAIR ALSO HD, DLP LCD AND PLASMA EXPERIENCE
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the colour on my Samsung LCD TV is distorted, I can still make

Customer Question

the colour on my Samsung LCD TV is distorted, I can still make out images but the color tone is haywire. It suddenly went into this state without my touching any of the settings. I've tried playing back on DVD to isolate the problem wasn't related to my cable TV and still experienced the same problem.

Model no.: LA37R81BX
Submitted: 7 years ago.
Category: TV
Expert:  Rick williams replied 7 years ago.

Hello friend, Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your question?

 

have you any Television electronics experience?

Do you have a meter and Tools?

Are to trying to repair your Self?

Just know what to say to the tech, to keep from getting ripped off?

 

So this happens on all inputs,

Customer: replied 7 years ago.
Hi Rick,

Thanks for the reply, in answering your question:

have you any Television electronics experience? None

Do you have a meter and Tools? No

Are to trying to repair your Self? If possible

Just know what to say to the tech, to keep from getting ripped off? Yes

 

I was quite shocked that the TV's in this condition after barely 3yrs of usage but I speculated that it might not be a major problem. Calling in the techs from Samsung will be pricy as my warranty's up. I just wanted to firstly eliminate this from being a basic problem I could remedy with miminal tweaking.

 

Cheers XXXXX XXXXX!

Expert:  Rick williams replied 7 years ago.
When menu is pressed is it discolored also
Customer: replied 7 years ago.
yes siree.

i tried toggling the color - warm - warm 1 etc. it just gets worse.

I dunno it if it's possible to send you a picture of what i mean... it sorta looks like a colored negative...am I making sense?

tks
Expert:  Rick williams replied 7 years ago.

Would love to see a picture,

 

Are you able to open the set.

Customer: replied 7 years ago.
great how should i send you the image?

open the set? i could give it a go but what should i be looking for?
Expert:  Rick williams replied 7 years ago.
use a digital camera and upload by clicking on the tree image on your tool bar
Customer: replied 7 years ago.
did you recieve it?
Expert:  Rick williams replied 7 years ago.

No, try again, does it look like any below

graphic

Customer: replied 7 years ago.
graphic
Expert:  Rick williams replied 7 years ago.
the picture didn't show, does it look like what i sent?
Customer: replied 7 years ago.
hi Rick, not quite...
I think I'll call in the techs to have a look cos' dismantling and repair is quite beyond me.
Thanks!
Expert:  Rick williams replied 7 years ago.

ok, friend.

 

Well Good luck friend, and if my efforts on trying to help you save on those large labor charges are appreciated, feedback and a bonus will be appreciated