How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Joe Your Own Question

Joe
Joe, Technician
Category: TV
Satisfied Customers: 6388
Experience:  ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
Type Your TV Question Here...
Joe is online now
A new question is answered every 9 seconds

Hello, My Insignia flat screen TV has a black square in the

Resolved Question:

Hello, My Insignia flat screen TV has a black square in the middle of the screen with 2" either side showing picture. I believe this is a setting issue with the remote control as its happened before, a tech friend fixed it but never shared how he did it. We can watch DVD's and get a full picuture, just live TV has the black square!!!

Can you help me?
Submitted: 4 years ago.
Category: TV
Expert:  Joe replied 4 years ago.

Hello,

 

Please check to see if closed caption is turned on, press cc on the remote to turn it off. If that is not the problem please let me know how much of the screen the box takes up.

 

Thanks,

Joe

Customer: replied 4 years ago.

When I press ccd on the remote it says "no cc information", I can't find any closed caption on/off buttons even through the menu. 80% of the screen is solid black, i can see picture on both sides of the black square.

 

I checked closed caption through the cable box and it is turned off. I'm turning off the cable completely and re-booting it.

 

Okay Joe, I just re-booted the cable box and it turned on and the black box has disappeared....thank god!

 

I guess it had nothing to do with the Insignia control and was all about the Cox Cable box!! who knew?

 

Thanks anyway and have a good day.

Nicole

 

Expert:  Joe replied 4 years ago.

My mind was going two different ways I am very sorry for that, I meant to include info for the picture in picture setting, however since that fixed it, it might have been a simple message from the cable company and some times they dont show up as just a box or stay on even after, I have a feeling thats all it was, was just a message box. Good to hear its working again.

 

Thanks,

Joe

Joe, Technician
Category: TV
Satisfied Customers: 6388
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
Joe and 3 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)