How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick williams Your Own Question

Rick williams
Rick williams, Technician
Category: TV
Satisfied Customers: 7431
Experience:  20 YEARS OF TV REPAIR ALSO HD, DLP LCD AND PLASMA EXPERIENCE
10191312
Type Your TV Question Here...
Rick williams is online now
A new question is answered every 9 seconds

Re Mitsubishi DLP WD62627. The orange lamp light keeps flashing.

Resolved Question:

Re: Mitsubishi DLP WD62627. The orange lamp light keeps flashing. I've replaced 2 bulbs & then returned them & received the whole housing unit w/bulb and replaced that as well and taken off the back of the TV and very carefully dusted it out and the TV still won't come on & the orange lamp light is still flashing when I put everything back together. What else could it be? My husband got this TV by doing woodwork for someone so it's used and we don't have a manual. We're both unemployed now so we're trying to do whatever we can to fix the problem ourselves.

Thank you for your help
Submitted: 4 years ago.
Category: TV
Expert:  Rick williams replied 4 years ago.

The TV must be in "Shut Down" and not manually switched Off, to perform the Error Code Operational

Check. When the TV is switched Off, the code automatically resets to "12" No Error.

Press the front panel "DEVICE/input " and "MENU" buttons at the same time, and hold for 5 seconds to

activate the Error Code Operational Check. The LED will then flash denoting a two digit Code.

Note: The front panel buttons must be used, NOT those on the Remote Control.

  • The number of flashes indicates the value of the MSD (tens digit) of the Error Code.
  • The flashing then pauses for approximately 1/2 second.
  • The LED then flashes indicating the value of the LSD (ones digit) of the Error Code.

Example: If the Error Code is "32", the LED will flash three times, pause, and then flash two times.

  • The Error Code is repeated a total of 5 times.

4. Error Codes

The Error Code designations are listed below:

Error Code Probable Cause

12 No error detected

22 Recovery from momentary Reset

32 Lamp Cover open

33 Air Filter Cover open

34 Lamp abnormality

35 Chassis Fan failure

36 Exhaust (Back Cover) or Lamp Ballast Fan failure

37 Engine (DMD or Lamp) Fan failure

38 Excess Lamp Temperature

39 Excess DMD Temperature

41 Short Detected

44 DVI Cable (between Chassis and Engine) disconnected

Customer: replied 4 years ago.
First off, thank you for getting back to me. Took a minute to figure out your instructions but I did and tried it & the small green light just left of the Power button which I presume is the lED light that sends you the error code flashes 15 times then stops.
Expert:  Rick williams replied 4 years ago.
Ok, i will unplug set for 60 sec and try again because that doesnt exist
Customer: replied 4 years ago.
OK, now I got the picture (Thank God:) but now I don't have any volume.
Expert:  Rick williams replied 4 years ago.
WOW I suggest taking your time must have pulled a plug or something, unplug cable box also,
Customer: replied 4 years ago.
Got the volume back, and have the picture (Huray!!!) but the orange lamp light is still on is this a problem?
Expert:  Rick williams replied 4 years ago.

This can be a sign of the Ballast going bad.

 

 

Well Good luck friend, and if my efforts are appreciated, feedback and or bonus will be appreciated, Please don't for get to press the Accept. button

 

thanks

Rick williams, Technician
Category: TV
Satisfied Customers: 7431
Experience: 20 YEARS OF TV REPAIR ALSO HD, DLP LCD AND PLASMA EXPERIENCE
Rick williams and 5 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)