Yes, I did ask you to check the menu. The TV menu, but the CABLE menu ALSO SHOWS UP OK???
If it does, the TV is fine, because the CABLE MENU comes from the CABLE BOX and if it's clear, not distorted, then the Cable signal is getting over to the TV set with no problems.
That Cable Menu clearly would be distorted if it was in the TV set......
But I have to make sure your Cable remote isn't operating the TV's MENU....When you activate the Cable remote, the menu you see pop up is the TV's OR the CABLE box's MENU?
The cable box's menu is completely different and usually will show up only if the cable remote is used. Now you could try the CABLE box's TV GUIDE which is another menu from the box that will tell us that the TV is good or bad. Guide comes up, and looks GOOD, the TV is ok....
Cable boxes are VERY problematic and it's pointing to the cable box if the Menu from it looks good and the Picture is frozen.
Try unplugging the CABLE box's power cord for a full 5 minutes, plug it back in, give it a couple minutes to reboot the box and see if your frozen picture never comes back. If it does, swap the cable box with a new unit from your cable company.
If you have any more questions, just ask
If you are finished, please press the ACCEPT button.