How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rod Your Own Question

Rod
Rod, TV & Communications Sys Repair
Category: TV
Satisfied Customers: 4499
Experience:  FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
14090506
Type Your TV Question Here...
Rod is online now
A new question is answered every 9 seconds

My Hitachi 42 inch plasma (42HDT51) stopped working. It was

Resolved Question:

My Hitachi 42 inch plasma (42HDT51) stopped working. It was working fine, but On Demand Cable was not working. Called Cable company, they sent a signal to the cable box. I heard a click similar to the sound the TV makes when it is turning on and off. I assumed this was the cable box. Once the cable box recycled, TV did not work and it has a flashing yellow light when I try to power on.

The unit has an Audio Video Central Control box. That light still powers green as if it is on, but the monitor does not.

I have been told this is likely the Power Board on the monitor. I have let it sit for days/weeks (as suggested on another website) and it still does not work.

Is there anything I can do myself to fix? What are estimates for fixing? Is the cable company liable?
Submitted: 4 years ago.
Category: TV
Expert:  Rod replied 4 years ago.
Hi Sadie,

I'm sorry no one has replied sooner. Its difficult to determine what has caused the failure of your TV, but there is a diagnostic you can do, to if you want to isolate the possible circuit causing the problem (this is what a TV tech would first do).

You need to disconnect the AVC unit from the TV. Then, ensure the TV is turned on by the main power switch. Open this document attached here, and follow the instructions. You press the sub-power switch for 5 seconds and the TV will run diagnostics - there will be blinks on the front panel power light. The blinks will be like 2 pause 2 (1 second blink for each blink, then a 2 second pause). Count the blinks, between the pauses and it will indicate which board is the likely problem.

To turn off the diagnostic, press the main power switch (turn the TV off).

The most expensive board to replace is the X or Y-sus boards, they run about $300 plus labor. Other boards are less expensive to replace, unless its the SDM board, as it is permanently attached to the Plasma panel and would require the entire Plasma Panel be replaced - which is about $500 plus labor.

Thanks,
Rod
Rod, TV & Communications Sys Repair
Category: TV
Satisfied Customers: 4499
Experience: FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
Rod and 8 other TV Specialists are ready to help you
Customer: replied 4 years ago.
what is labor estimate? Trying to figure out if I should buy new tv or get fixed.
Expert:  Rod replied 4 years ago.
Hi Sadie,

Labor would run about 2-3 hours, depending on what is found wrong. If the average labor rate in your area is around $75 (high end), then probably about $150 - for two hours. Labor rates are different in different parts of the country but the average estimate charge is $45-$75 for one hour.

Thanks,
Rod

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
Rod
Rod
2354 Satisfied Customers
FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.